CRM & Loyalty Marketing Specialist

gli; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

gli is seeking a Marketing CRM Loyalty Specialist in Tangerang to manage customer reward and prize redemption processes, monitor gift fulfillment and delivery, and maintain accurate customer databases.

You will support CRM, loyalty and customer engagement programs, prepare campaign reports, handle inquiries related to promotions, and coordinate with internal teams and external vendors to ensure smooth program execution.

Qualifications

• Bachelor's degree in Marketing, Business, or related fields.
• 1–2 years of experience in Marketing, CRM, Loyalty, or E-commerce.
• Strong communication and customer service skills.
• Detail-oriented with good administrative abilities.
• Proficient in Microsoft Office, especially Excel.
• Familiarity with CRM or digital marketing tools is an advantage.
• Able to work independently and collaboratively.
• Experience in loyalty programs or customer engagement is a plus.

Responsibilities

• Manage customer reward and prize redemption processes.
• Monitor gift fulfillment and delivery.
• Maintain and update customer databases.
• Support CRM, loyalty, and customer engagement programs.
• Prepare campaign and customer activity reports.
• Handle customer inquiries related to promotions and rewards.
• Coordinate with internal teams and external vendors.

Skills

Communication skills

Customer service

Detail-oriented

Independent work

Collaborative

Education

Bachelor's degree in Marketing/Business

Tools

Microsoft Excel

CRM tools

Job description

gli is seeking a Marketing CRM Loyalty Specialist in Tangerang to manage customer reward and prize redemption processes, monitor gift fulfillment and delivery, and maintain accurate customer databases.

You will support CRM, loyalty and customer engagement programs, prepare campaign reports, handle inquiries related to promotions, and coordinate with internal teams and external vendors to ensure smooth program execution.