Customer Success Support

Tada, Inc.; Tangerang; On-site; IDR 39,060,000 - 72,540,000; Full time

Job summary

Tada, Inc. in BSD City is seeking a Customer Success Support to ensure accurate CRM data, support loyalty programs, and help execute marketing campaigns that drive customer engagement.

You will manage customer, dealer, and workshop data in CRM, monitor loyalty activity, and coordinate with cross-functional teams to keep campaigns running smoothly while protecting data privacy.

Qualifications

• Diploma or Bachelor's degree in Administration, Marketing, Management, Information Systems, or related fields.
• 0-2 years of experience in CRM, campaign operations, or administrative roles.
• Proficiency in Excel or Google Sheets; familiarity with CRM systems is a plus.

Responsibilities

• Manage and update customer, dealer, and workshop data in the CRM system.
• Monitor and report on customer activities in loyalty programs and campaigns.
• Support setup and execution of loyalty programs and marketing campaigns.
• Maintain dashboards for tracking campaign performance.

Skills

CRM proficiency

Excel / Google Sheets

Data privacy awareness

Education

Diploma or Bachelor's in Administration / Marketing / Management / Information Systems

Tools

CRM systems

Campaign management tools

Job description

AI-Driven Loyalty & Rewards Solutions!

Who Are We?

Tada is an AI-powered Enterprise Loyalty & Rewards Platform that helps businesses acquire, engage, reward, and retain customers, channel partners, sales teams, and employees through scalable loyalty, incentive, and engagement programs.

Trusted by 400+ leading brands across APAC, Tada helps enterprises digitalise customer loyalty, trade promotion, channel incentives, sales incentives, and employee engagement through a secure, enterprise-ready platform powered by AI and data.

We offer a comprehensive suite of solutions, including: Customer Loyalty, B2B & Channel Partner Loyalty, Trade & Sales Incentives, WhatsApp Loyalty, Promoter Incentives, and Employee Engagement.

Built with enterprise-grade security, Tada supports SaaS, Private Cloud, and On-Premise deployment, with seamless integration into existing business systems.

Job Opportunities

Job Title: Customer Success Support

Department: Client Growth & Project Management

Working Arrangement: On-site (BSD City)

Information About The Role

We’re looking for a Customer Success Support who’s passionate about creating great customer experiences through data accuracy, technology, and teamwork. In this role, you’ll help manage CRM data, support loyalty programs, and ensure smooth execution of marketing campaigns that drive customer engagement.

Key Responsibilities

• Manage and update customer, dealer, and workshop data accurately in the CRM system.
• Monitor and report on customer activities in loyalty programs (registrations, point redemptions, reward claims).
• Support the setup and execution of loyalty programs and marketing campaigns.
• Manage dashboards (e.g., Tada) for tracking and reporting campaign performance.
• Coordinate with cross-functional teams to ensure all CRM and campaign activities run smoothly.
• Handle customer inquiries and maintain proper documentation aligned with data privacy policies.
  

Requirements

• Diploma or Bachelor’s degree in Administration, Marketing, Management, Information Systems, or related fields.
• 0-2 years of experience in CRM, campaign operations, or administrative roles (fresh graduates are welcome!).
• Tech-savvy with proficiency in Excel or Google Sheets.
• Familiarity with CRM systems or campaign management tools is a plus.
• Detail-oriented, organized, and able to work collaboratively in a fast-paced environment.
• Good communication and coordination skills.
• A basic understanding of data privacy and information security is an advantage.

Why You’ll Love Working Here?

• Growth Opportunities: We support your learning and development aspirations, both within and beyond your current role, nurturing an entrepreneurial mindset across our team.
• Unique Work Environment: Experience the distinctive blend of a mission-driven digital company with the innovative mindset, built on a strong foundation since 2012.
• Celebrate With Us: We recognize and celebrate work anniversaries and birthdays
• Continuous Learning: We promote vertical and lateral movement across the organization. It’s common for Tayo (that’s what we call our team) to explore several positions throughout their career as they discover what excites them
• Genuine teamwork: While not officially listed in our values, new joiners consistently highlight the collaborative spirit and supportive atmosphere that defines our culture.
• Think and act like an owner is our value: But the truth is, we don't want you to act like an owner; we want you to be a real owner. Top performers are invited to join our stock options program.

What We Do Not Promise

• We do not promise fixed working hours. Projects and deadlines may require additional hours or flexibility.
• We do not promise unlimited resources or budgets. We operate strategically, managing priorities with the resources available.
• We do not promise a pressure-free environment. We maintain high standards with significant expectations for growth and performance excellence.