APAC Strategic Energy CS Leader

Pt Obs Solusi Teknologi Indonesia; Jawa Barat; Sur place; IDR 66 960 000 - 111 600 000; Plein temps

Résumé du poste

Pt Obs Solusi Teknologi Indonesia is seeking a Customer Success Advocate to join their Bekasi team. You will build strong customer relationships, onboard new users, and drive adoption of our client solutions.

The role requires proactive problem solving and clear communication to ensure customer satisfaction. You will collaborate with cross-functional teams to deliver exceptional service, gather feedback, and help customers achieve their desired outcomes within a supportive, team-driven

Qualifications

• Experience in customer-facing roles with demonstrated empathy and communication skills.
• Ability to onboard new customers and guide product usage.

Responsabilités

• Serve as primary point of contact for assigned customers and build strong relationships.
• Proactively engage customers to ensure satisfaction and identify potential issues.
• Provide timely and effective solutions to inquiries and requests.
• Onboard new customers and guide them through initial product setup and usage.
• Gather customer feedback and share insights with product and sales teams.
• Monitor customer health metrics and intervene when necessary.

Description du poste

Pt Obs Solusi Teknologi Indonesia is seeking a Customer Success Advocate to join their Bekasi team. You will build strong customer relationships, onboard new users, and drive adoption of our client solutions.

The role requires proactive problem solving and clear communication to ensure customer satisfaction. You will collaborate with cross-functional teams to deliver exceptional service, gather feedback, and help customers achieve their desired outcomes within a supportive, team-driven