Customer Solutions Specialist (Jakarta) – Pharma & Export Support

Lonza, Inc.; Jakarta Pusat; Presencial; Confidential; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Agile career culture

Inclusive workplace

Competitive compensation

Location-based benefits

Resumo da oferta

Lonza, Inc. is hiring a Customer Service Representative in Jakarta, Indonesia. This on-site role supports the sales team, processes orders, handles quotations, and manages customer inquiries and complaints to ensure timely deliveries of products.

Applicants should have a degree in business or related field, strong communication skills, and experience with export/import documentation for SEA. Knowledge of SAP/SFDC is a plus.

Qualificações

• Degree in Business Administration or relevant discipline.
• Extensive customer service experience with exposure to import/export documentation for SEA.
• Experience in Chemical, Food, Pharma, Medical or Logistics industries.
• Proficiency with Microsoft Excel, SAP and SFDC.
• Excellent communication and commercial acumen.

Responsabilidades

• Support the sales team to reach sales objectives.
• Handle customer requirements, assist in quotations, technical support enquiries, quality issues and customer complaints.
• Manage customer forecasts according to GDP guidelines.
• Process samples requests and generate weekly sales reports.
• Follow up on overdue payments with finance coordination.
• Generate customer orders and ensure timely delivery while assisting inventory management.

Conhecimentos

Communication skills

Commercial acumen

Customer service focus

Sales support understanding

Formação académica

Bachelor-level degree in Business/Customer Service

Ferramentas

SAP

SFDC

Microsoft Excel

Descrição da oferta de emprego

Lonza, Inc. is hiring a Customer Service Representative in Jakarta, Indonesia. This on-site role supports the sales team, processes orders, handles quotations, and manages customer inquiries and complaints to ensure timely deliveries of products.

Applicants should have a degree in business or related field, strong communication skills, and experience with export/import documentation for SEA. Knowledge of SAP/SFDC is a plus.