Customer Service Representative

Lonza Group Ltd.; Jakarta Pusat; On-site; IDR 60,000,000 - 110,000,000; Full time

Benefits offered by this job

An agile career and dynamic working文化.

An inclusive and ethical workplace.

Compensation programs that recognize高绩

Job summary

The Lonza Group Ltd. in Jakarta, Indonesia, is seeking a Customer Solutions Specialist to establish and maintain exceptional customer service and satisfaction for our standard account base.

This fully site-based role supports close, real-time collaboration and the precision needed to manufacture medicines to the highest quality and safety standards. You will work with the sales team to reach objectives, handle customer requirements including quotations and technical inquiries, manage forecasts

Qualifications

• Degree in Business Administration, Customer Service or related discipline.
• Significant experience in Customer Service with exposure to import/export documentation for SEA countries.
• Understanding of export sales document support.
• Experience in Chemical, Food, Pharma, Medical or Logistics industries.
• Good commercial acumen and hands-on sales support experience.
• Proficiency with Microsoft, Excel, SAP and SFDC.
• Excellent communication skills.

Responsibilities

• Support the sales team to reach sales objectives.
• Handle customer requirements, assist in quotations, technical support inquiries, quality issues and customer complaints.
• Manage customer forecasts according to GDP (Good Distribution Practice) guidelines.
• Process samples requests and generate weekly sales reports.
• Follow up on customer overdue payments with coordination with finance.
• Generate customer orders and sales information in the system and ensure timely delivery of products; assist with Inventory management.

Skills

Customer service

Export documentation

Commercial acumen

Communication skills

Education

Bachelor's degree in Business Administration or related

Tools

SAP

SFDC

Excel

Microsoft Office

Job description

Customer Solutions Specialist

The actual location of this job is in Jakarta, Indonesia. The role is responsible for establishing and maintaining exceptional customer service and customer satisfaction for standard account base. The role will ensure smooth order / delivery processing of products to our customers. This is a fully site‑based role. Working together in person supports close, real‑time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.

What you will get:

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• A variety of benefits dependent on role and location. The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits .

What you will do:

• Support the sales team to reach sales objectives.
• Handling customer requirements, assist in quotations, technical support enquiries, quality issues and customer complaints.
• managing customer forecast according to GDP (Good Distribution Practice) guideline.
• Process samples request and to generate weekly sales reports.
• Follow up on customer overdue payments with coordination with finance.
• Generate customer orders, sales relevant information into the system correctly and ensure timely delivery of right products to customers and assist with Inventory management.

What we are looking for:

• Degree in Business Administration, Customer Service or any relevant discipline.
• Significant years of relevant Customer Service experience and with exposure in import/export documentation for the different SEA countries.
• Understands the required document support for export sales.
• Work experience in industries like Chemical, Food, Pharma, Medical or Logistic (freight forwarder / shipping company) or related.
• Good commercial acumen and hands‑on experience supporting sales personnel.
• Proficiency with Microsoft, Excel, SAP and SFDC.
• Excellent communication skills.

About Lonza

About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Why Lonza

Why Lonza: We are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, will have the freedom to grow, the support to succeed and the chance to contribute to work that matters. We are the makers of the medicines of tomorrow. Join us. Be you.

Every day, our teams across the world work together to turn scientific breakthroughs into life-changing medicines that reach up to 100 million patients a year. Lonza is a place where people can make a unique impact, grow their careers and belong.

You will feel at home at Lonza if you: Take ownership, step forward, and enjoy meaningful responsibility Love solving problems and thrive in a complex, fast-moving environment Are curious, always looking to learn and improve Work collaboratively, contributing to something bigger than yourself Are motivated to make a difference through work that impacts customers and their patients

Ready to shape the future of life sciences?