Customer Services Coordinator - Multinational Satellite Solution Company

People Search International; Jakarta Utara; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

People Search International seeks a highly organized Customer Services Coordinator to orchestrate end-to-end service delivery, from installations to support, coordinating with customers, technical teams, and logistics partners in a fast-paced, multinational environment.

The role requires strong English and Bahasa Indonesia communication, 3+ years in service coordination, and proficiency with CRM, ticketing systems, and Excel to maintain project records and drive operational efficiency.

Qualifications

• Diploma or Bachelor’s degree in Business, Operations, Telecommunications, IT, Maritime, or related disciplines.
• Minimum 3 years of experience in service coordination, operations support, project coordination, or customer service.
• Familiar with CRM, ticketing systems, Excel, and service management tools.

Responsibilities

• Coordinate end-to-end delivery of service installations, activations, upgrades, and support activities.
• Act as the primary liaison between customers, technical teams, logistics partners, and global stakeholders.
• Monitor service requests and ensure timely assignment, follow-up, and resolution.
• Coordinate field service schedules, equipment deployment, and technician activities.
• Maintain accurate service records, project updates, inventory, and operational documentation.
• Ensure internal departments are updated on service status, changes, and project progress.
• Support billing and administrative processes by maintaining accurate service tracking.
• Continuously improve service coordination, communication, and operational efficiency.

Skills

Organizational skills

Communication skills

CRM familiarity

English

Education

Diploma or Bachelor’s degree

Tools

CRM systems

Ticketing systems

Microsoft Excel

Service management tools

Job description

Customer Services Coordinator - Multinational Satellite Solution Company

Customer Services Coordinator
Location:South Jakarta

Our client is a multinational satellite solution company providing advanced maritime connectivity and digital solutions. They are seeking a highly organized Professional Services Coordinator to ensure seamless coordination of service delivery, technical support, and customer communications.

Key Responsibilities

• Coordinate end-to-end delivery of service installations, activations, upgrades, and support activities.
• Act as the primary liaison between customers, technical teams, logistics partners, and global stakeholders.
• Monitor service requests and ensure timely assignment, follow-up, and resolution.
• Coordinate field service schedules, equipment deployment, and technician activities.
• Maintain accurate service records, project updates, inventory, and operational documentation.
• Ensure internal departments are updated on service status, changes, and project progress.
• Support billing and administrative processes by maintaining accurate service tracking.
• Continuously improve service coordination, communication, and operational efficiency.

Requirements

• Diploma or Bachelor’s degree in Business, Operations, Telecommunications, IT, Maritime, or related disciplines.
• Minimum 3 years of experience in service coordination, operations support, project coordination, or customer service.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills in both English and Bahasa Indonesia.
• Able to work effectively with customers, technical teams, and cross-functional stakeholders.
• Familiar with CRM, ticketing systems, Microsoft Excel, and service management tools.
• Experience in telecommunications, maritime, satellite, or technology industries will be an advantage.

Why Join?

• Join a well-established multinational satellite solutions company with international exposure.
• Work closely with global teams on innovative maritime connectivity and technology projects.
• Enjoy excellent career development opportunities in a growing, high-tech industry.