Customer Service Supervisor

Tim Jess No Limit & Sisca Kohl; Jakarta Barat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Tim Jess No Limit & Sisca Kohl is seeking an experienced Customer Support & Sales specialist in Jakarta. You will handle inquiries across WhatsApp, email, and social channels, and drive lead conversion while educating members on the benefits of the program.

The role requires a track record in sales or blended service roles, strong communication, and experience with CRM tools. Prior leadership exposure is a plus, with a focus on customer retention and revenue growth.

Qualifications

• Bachelor’s degree in business/communications preferred.
• 3+ years in customer service, 1+ year leading or sales-focused.
• Experience with WhatsApp Business API.
• Proven sales success or blended sales/service role.
• Excellent communication and persuasive skills.
• Familiarity with CRM tools like Mekari Qontak, HubSpot, or Salesforce.

Responsibilities

• Respond to inquiries via WhatsApp, email, and social DM.
• Convert leads into paying members; upsell/cross-sell.
• Educate members on benefits and support.
• Follow up and close payments.
• Collaborate with business development to improve conversions.
• Manage CRM data and track purchases.
• Report insights and sales trends.

Skills

Strong communication

Persuasive skills

Multitasking

Customer-oriented

Sales-driven

Handling objections

Multilingual

Education

Bachelor's degree in Business Administration or Communications

Tools

WhatsApp Business API

CRM platforms

Job description

What’s it like working here?

As a growing national company, we’re proud to have some of Indonesia’s brightest and most talented individuals on our team. We’re committed to creating a dynamic and challenging work environment where every team member is empowered to reach their full potential. Together, we’re driven to achieve our goals and take pride in our successes. The atmosphere is positive and supportive, with everyone eager to help one another grow, knowing that our collective success is what makes us thrive. Our culture is rooted in respect, where results speak louder than words. We evaluate performance not only by outcomes but also by work ethic—dedication, integrity, and responsibility are at the core of what we do. Drama, gossip, and attention‑seeking behavior have no place here. We believe in hard work and let our achievements speak for themselves—politics don’t factor into our success.

Job Description:

• Customer Support & Issue Resolution: Respond to and handle customer inquiries via WhatsApp, email, and direct messages through social media, ensuring prompt and effective resolution of issues.
• Sales & Lead Conversion: Persuade and convert leads into paying customers. Offer upsells and cross-sells to increase membership conversions and revenue.
• Membership Education & Support: Assist customers in understanding the benefits of membership, answer questions, and resolve any issues quickly.
• Follow-Up & Closing Sales: Follow up with customers who have not completed their payment to improve closing rates. Contact customers via phone to build relationships, provide information, and encourage them to complete transactions.
• Customer Experience Excellence: Deliver exceptional service, manage customer expectations, and proactively address concerns to enhance the customer experience and foster long-term loyalty.
• CRM Management: Manage customer data and track purchases in the CRM system, ensuring accurate record-keeping.
• Customer Retention: Ensure a positive customer experience to minimize churn rates and foster long-term customer loyalty.
• Collaboration: Work closely with the business development team to enhance conversion rates and align service efforts with sales strategies.
• Reporting & Insights: Collect customer feedback, analyze sales trends, and provide actionable insights for continuous service and sales improvements.
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory, lead, or sales-focused role.
• Experience using WhatsApp Business API, CRM (such as Mekari Qontak, Hubspot, Salesforce, and similar platforms)
• Proven track record of sales success or experience in a role that blends customer service and sales.
• Strong communication and persuasive skills (able to convince customers in a friendly & engaging manner)
• Knowledge of sales closing strategies, upselling, and handling objections
• Ability to multitask and respond to multiple chats quickly
• Customer-oriented mindset with a sales-driven approach
• Experience in the e-learning industry is a plus
• Ability to resolve customer issues independently while ensuring satisfaction and brand loyalty.
• Certification in customer service, sales, or leadership (e.g., Customer Service Excellence, Lean Six Sigma) is a plus.
• Bilingual or multilingual skills is a plus