Customer Care & Sales Specialist

Tim Jess No Limit & Sisca Kohl; Jakarta Barat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Tim Jess No Limit & Sisca Kohl is seeking a motivated Customer Success/Sales Support to handle inquiries via WhatsApp, email and social channels, guiding prospects through membership benefits and closing sales. The role emphasizes fast, friendly responses, upselling, and data accuracy in the CRM.

Candidates should have a D3/S1 in related fields, 2–3 years of experience in customer service or sales, and strong communication.

Qualifications

• Minimum D3/S1 in Communication, Business, Marketing, or related field.
• 2-3 years in Customer Service, Telemarketing, Sales, or Account Management in target-based roles.
• Strong communication and persuasive skills to engage customers.
• Experience with WhatsApp Business API and CRM platforms.
• Knowledge of sales closing, upselling, and handling objections.
• Ability to multitask and respond to multiple chats quickly.
• Customer-oriented mindset with a sales-driven approach.
• Experience in the e-learning industry is a plus.

Responsibilities

• Respond to and handle customer inquiries via WhatsApp, Email, and Direct Messages on social media.
• Persuade and convert leads into paying customers.
• Offer upsells and cross-sells to increase membership conversions.
• Assist customers in understanding benefits of membership and resolve issues quickly.
• Follow up with customers who have not completed payment to improve closing rate.
• Follow up with customers via phone to build relationships and close sales.
• Manage customer data and purchases in the CRM with accurate records.
• Ensure a positive customer experience to minimize churn.
• Collaborate with the business development team to increase the conversion rate.

Skills

Communication skills

Persuasive skills

Customer-oriented

Sales-driven

Multitasking

Education

D3/S1 in Communication/Business/Marketing

Tools

WhatsApp Business API

CRM software (Mekari Qontak, Hubspot, Salesforce)

Job description

What’s it like working here?

As a growing national company, we’re proud to have some of Indonesia’s brightest and most talented individuals on our team. We’re committed to creating a dynamic and challenging work environment where every team member is empowered to reach their full potential. Together, we’re driven to achieve our goals and take pride in our successes. The atmosphere is positive and supportive, with everyone eager to help one another grow, knowing that our collective success is what makes us thrive.

Our culture is rooted in respect, where results speak louder than words. We evaluate performance not only by outcomes but also by work ethic-dedication, integrity, and responsibility are at the core of what we do. Drama, gossip, and attention-seeking behavior have no place here. We believe in hard work and let our achievements speak for themselves-politics don’t factor into our success.

Job Description:

• Responding to and handling customer inquiries via WhatsApp, Email, and Direct Messages through social media
• Persuading and converting leads into paying customers
• Offering upsells and cross-sells to increase membership conversions
• Assisting customers in understanding the benefits of membership and quickly resolving their issues
• Following up with customers who have not completed their payment to improve the closing rate
• Following up with customers via phone to build relationships, provide clear information, and persuade them to complete the transaction (closing sales)
• Managing customer data and purchases in the CRM system with accurate record-keeping
• Ensuring a positive customer experience to minimize churn rate
• Collaborating with the business development team to increase the conversion rate

Requirements:

• Minimum D3/S1 in Communication, Business, Marketing, or a related field
• 2-3 years of experience in Customer Service, Telemarketing, Sales, or Account Management, especially in target-based roles
• Strong communication and persuasive skills (able to convince customers in a friendly & engaging manner)
• Experience using WhatsApp Business API, CRM (such as Mekari Qontak, Hubspot, Salesforce, and similar platforms)
• Knowledge of sales closing strategies, upselling, and handling objections
• Ability to multitask and respond to multiple chats quickly
• Customer-oriented mindset with a sales-driven approach
• Experience in the e-learning industry is a plus
• Understanding of customer retention strategies and referral marketing

Does this sound like the culture and job description where you could thrive?