Customer Service Specialist

PT BYD AUTO INDONESIA; Subang; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

PT BYD Auto Indonesia is seeking a customer service professional to support pre- and post-loan activities and manage contract-related processes. The role requires handling inquiries, updating customer information, processing repayments, and coordinating with cross-functional teams.

Applicants should hold a bachelor’s degree, have at least two years in finance or leasing, and be fluent in Mandarin with a proactive, customer-centric mindset. Prior finance/lease operations experience is preferred.

Qualifications

• Bachelor's degree or higher in a relevant field.
• At least 2 years of professional experience in finance, accounting, economics, leasing, or related industries.
• Experience in financial services or lease operations is preferred.
• Fluent in Mandarin with clear pronunciation.
• Professional service attitude and strong patience.
• Strong ability to work under pressure and high adaptability.
• Proactive mindset with excellent communication and coordination skills.
• Continuous learning attitude.
• Customer-centric mindset with focus on delivering accurate, timely service.

Responsibilities

• Provide comprehensive support and handle customer inquiries and issues related to pre-loan and post-loan services.
• Timely relay cross-departmental or inter-unit business matters to the relevant teams for resolution.
• Execute customer-facing operations, including customer information updates, repayment processing, and contract information changes.
• Process customer contract closure requests, issue settlement certificates, release-of-lien documents, and related materials, and manage their mailing.

Skills

Mandarin fluency

Customer service

Communication

Coordination

Patience

Education

Bachelor's degree

Job description

This role provides comprehensive support and handles customer inquiries and issues related to pre-loan and post-loan services. You will execute customer-facing operations and manage contract-related processes.

Key responsibilities

Provide comprehensive support and handle customer inquiries and issues related to pre-loan and post-loan services

Timely relay cross-departmental or inter-unit business matters and concerns to the relevant teams for resolution

Execute customer-facing operations, including customer information updates, repayment processing, and contract information changes

Process customer contract closure requests, issue settlement certificates, release-of-lien documents, and related materials, and manage their mailing, including the dispatch of motor vehicle registration certificates

Participate in testing of customer service systems and provide constructive suggestions for optimization and improvement

Complete other tasks assigned by management

About you

Bachelor's degree or higher in a relevant field

At least 2 years of professional experience in finance, accounting, economics, leasing, or related industries

Experience in financial services or lease operations is preferred

Fluent in Mandarin with clear pronunciation

Professional service attitude and strong patience

Strong ability to work under pressure and high adaptability

Proactive mindset with excellent communication and coordination skills

Continuous learning attitude

Customer-centric mindset with a focus on delivering accurate, timely, and high-quality service

BYD Auto Co., Ltd. is the automotive subsidiary of the Chinese multinational BYD Co. The company produces automobiles, buses, electric bicycles, forklifts, rechargeable batteries and trucks. The current model range of automobiles includes electric vehicles, plug-in hybrids and petrol-engined vehicles.

Website: www.byd.com