Customer Service Specialist

PT Xanhsm Green And Smart Mobility Indonesia; Jakarta Selatan; Vor Ort; IDR 44.640.000 - 89.280.000; Vollzeit

Zusammenfassung

PT Xanhsm Green And Smart Mobility Indonesia in Jakarta is seeking a customer care professional to handle inquiries from customers and drivers through calls, chats, and other channels, resolving issues with empathy and professionalism.

You will share product information, follow up on issues, maintain service quality, and coordinate with internal teams to ensure a smooth experience.

Aufgaben

• Handle customer and driver inquiries through calls, chats, and other channels.
• Resolve complaints and provide effective solutions with empathy and professionalism.
• Share product information and assist customers with their needs.
• Follow up on customer issues and maintain service quality.
• Coordinate with internal teams to ensure a smooth customer experience.

Jobbeschreibung

Handle customer and driver inquiries through calls, chats, and other channels.

Resolve complaints and provide effective solutions with empathy and professionalism.

Share product information and assist customers with their needs.

Follow up on customer issues and maintain service quality.

Coordinate with internal teams to ensure a smooth customer experience.

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