Customer Service Specialist

GreenSM Indonesia; Jakarta Pusat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

GreenSM Indonesia is seeking a proactive Customer Service Specialist to be the first point of contact for customers and drivers. You will handle inquiries across channels and resolve issues with empathy.

You will provide product information, participate in feedback surveys, support promotions, and document interactions while collaborating with internal teams to improve the overall experience. A Bachelor's degree and English fluency are required, with shifts including holidays to ensure 24/7

Qualifications

• Minimum Bachelor’s Degree (S1) required.
• Experience in ride-hailing, transportation, or mobility is a plus.
• Fluent in English (spoken & written).
• Willing to work assigned shifts, including holidays.
• 1–2 years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers and drivers via all communication channels.
• Resolve customer and driver issues with empathy, professionalism, and speed.
• Provide product information and recommend the best solutions for customer and driver needs.
• Collect customer/driver feedback and conduct satisfaction surveys to continuously improve our services.
• Support promotional campaigns and customer loyalty programs.
• Document customer and driver interactions and collaborate with internal teams to enhance the overall experience.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer service mindset

English fluency

Education

Bachelor’s Degree (S1)

Job description

Responsibilities

• Be the first point of contact for customers and drivers via all communication channels.
• Resolve customer and driver issues with empathy, professionalism, and speed.
• Provide product information and recommend the best solutions for customer and driver needs.
• Collect customer/driver feedback and conduct satisfaction surveys to continuously improve our services.
• Support promotional campaigns and customer loyalty programs.
• Document customer and driver interactions and collaborate with internal teams to enhance the overall experience.

Qualifications

• Minimum Bachelor’s Degree (S1)
• Prior experience in ride-hailing, transportation, or mobility services will be a plus.
• Fluent in English (spoken & written)
• Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
• Minimum 1–2 years of experience in Customer Service
• Strong communication and interpersonal skills
• Problem-solving mindset and customer-oriented attitude
• Able to work under pressure and in a fast-paced environment