Agent Customer Service (Daily Worker)

Transcosmos; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Transcosmos Indonesia sedang membuka posisi Customer Service Representative dengan fokus utama pada layanan pelanggan melalui live chat. Anda akan menjawab pertanyaan pelanggan dan menanganikan keluhan terkait departemen terkait, sambil menjaga kualitas layanan.

Peran ini menuntut kemampuan memahami kebutuhan pelanggan, mengutamakan kepuasan, dan mencapai KPI yang ditetapkan perusahaan. Pengalaman di layanan pelanggan dan keterampilan komunikasi yang baik akan menjadi nilai tambah.

Qualifications

• Provide customer support primarily through live chat, addressing inquiries and complaint to related departement
• Resolves customer inquiries and prioritizes customer satisfaction by putting their needs first
• Focus on customer satisfaction and achieve other KPI

Responsibilities

• Provide customer support primarily through live chat and address inquiries
• Resolve customer inquiries and prioritizes customer satisfaction
• Focus on customer satisfaction and achieve KPI targets

Skills

Live chat

Customer support

Customer inquiries

KPI awareness

Job description

• - Provide customer support primarily through live chat, addressing inquiries and complaint to related departement- Resolves customer inquiries and prioritizes customer satisfaction by putting their needs first- Focus on customer satisfaction and achieve other KPI

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Facilities Management & Outsourced Services 1,001-5,000 employees

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

What can I earn as a Customer Service Representative