Customer Service

PT. Kreasi Edulab Indonesia; Lampung; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT. Kreasi Edulab Indonesia is seeking a Customer Service professional to provide excellent customer experiences. You will handle inquiries, provide product information, and ensure timely resolution while maintaining detailed service records.

The ideal candidate has a Bachelor's degree, 1–2 years in customer service, and fluency in English, with strong communication and organizational skills.

Qualifications

• Minimum Bachelor’s degree in any relevant field.
• 1–2 years of experience in Customer Service or related roles.
• Fluent in English, both written and spoken.
• Excellent communication and interpersonal skills.
• Customer-oriented with strong problem‑solving abilities.
• Good organizational and administrative skills.
• Able to work effectively in a fast-paced environment.

Responsibilities

• Handle customer inquiries, requests, and complaints professionally.
• Provide accurate information regarding products, services, and programs.
• Follow up on customer concerns and ensure timely resolution.
• Maintain positive relationships and deliver excellent customer experience.
• Maintain accurate customer and service-related records.

Skills

Excellent communication

Interpersonal skills

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

Customer Service is responsible for providing excellent service to customers, handling inquiries and concerns, and ensuring a positive customer experience throughout their interaction with the company.

Responsibilities

Handle customer inquiries, requests, and complaints professionally.

Provide accurate information regarding products, services, and programs.

Follow up on customer concerns and ensure timely resolution.

Maintain positive relationships and deliver excellent customer experience.

Maintain accurate customer and service-related records.

Qualifications

Minimum Bachelor’s degree in any relevant field.

1–2 years of experience in Customer Service or related roles.

Fluent in English, both written and spoken.

Excellent communication and interpersonal skills.

Customer-oriented with strong problem‑solving abilities.

Good organizational and administrative skills.

Able to work effectively in a fast-paced environment.