Customer Service

PT Trident Pro; Indonesia; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

PT Trident Pro is seeking an entry-level Customer Service Associate in Indonesia to respond to inquiries via phone, email, live chat, or in person. You will listen empathetically, resolve complaints, process orders, and maintain accurate CRM records.

The role emphasizes clear communication, critical thinking, and a calm, positive demeanor when assisting customers across channels. On-the-job training will help you learn company policies and POS systems.

Qualifications

• High school diploma or equivalent is required for most entry-level positions.
• On-the-job training is provided to learn company systems and policies.
• Basic computer literacy and familiarity with POS systems are often necessary.
• Use clear, concise language when speaking or writing to build trust.
• Think critically to identify complaints and find creative solutions.
• Fully hear and understand customer needs before replying.
• Maintain a calm and positive attitude, especially with frustrated individuals.

Responsibilities

• Respond to questions about products, services, pricing, and policies via phone, email, live chat, or in person.
• Listen empathetically to grievances and handle returns, exchanges, refunds, or service adjustments.
• Take new orders, handle billing details, collect payments, and update customer accounts.
• Log detailed notes of interactions in the CRM system.
• Transfer complex issues to senior staff, management, or specialized departments.

Skills

Customer service

Empathy

Clear communication

Problem solving

Education

High school diploma

Tools

CRM systems

POS systems

Software navigation

Job description

1. Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or in person.
2. Listen to customer grievances empathetically and handle returns, exchanges, refunds, or service adjustments.
3. Take new orders, handle billing details, collect payments, and update customer account information.
4. Log detailed notes of customer interactions, inquiries, and resolved issues in the company's CRM system.
5. Transfer complex technical problems or unresolved complaints to senior staff, management, or specialized departments

1. A high school diploma or equivalent is required for most entry-level positions.
2. Most roles provide short-term on-the-job training to learn company systems and policies.
3. Basic computer literacy, familiarity with point-of-sale (POS) systems, and software navigation are often necessary.
4. Use clear, concise language when speaking or writing to build trust.
5. Think critically to identify complaints and find creative solutions.
6. Fully hear and understand customer needs rather than just waiting to reply.
7. Maintain a calm and positive attitude, especially with frustrated individuals.