Customer Service

Klinik Utama Pramita Cabang Diponegoro Medan; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Klinik Utama Pramita Cabang Diponegoro Medan is seeking a dedicated Customer Service Representative to respond to inquiries promptly and resolve issues with empathy and professionalism.

You will handle inquiries via phone, email, chat, or social media, provide clear information on products, services, pricing and policies, document all interactions in the system, and collaborate with internal teams to resolve complex problems.

Qualifications

• Respond to customer inquiries promptly via multiple channels.
• Resolve complaints with empathy and professionalism.
• Provide clear information on products, services, pricing and policies.

Responsibilities

• Document details of interactions and feedback in the Computer system.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer communications.

Skills

Communication

Empathy

Problem solving

Tools

CRM system

Job description

Respond to customer inquiries promptly and accurately via phone, email, chat, or social media.

• Handle and resolve customer complaints or issues with empathy and professionalism.
• Provide clear information regarding products, services, pricing, and company policies.

• Document details of interactions, transactions, and customer feedback in the Computer system.

• Collaborate with internal teams (such as technical support or operations) to resolve complex issues.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?

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