Customer Service & Admin

PT Bangun Rasaguna Lestari; Kota Bandung; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

PT Bangun Rasaguna Lestari in Bandung, Indonesia is seeking a versatile Customer Service & Admin specialist to support Brand, Marketing & Sales teams; you will handle inquiries across WhatsApp, phone, and social channels and assist with orders and documentation.

You will coordinate with Sales, Warehouse, and Logistics, maintain customer databases, generate reports, and help prepare quotations and presentations.

Responsibilities

• Handle customer inquiries, requests, and complaints through WhatsApp, phone, social media, and other channels.
• Process and monitor customer orders and ensure accurate documentation.
• Coordinate with the Sales, Warehouse, Logistics, and related departments regarding customer orders.
• Maintain and update customer databases, sales records, and administrative documents.
• Prepare sales and customer service reports on a regular basis.
• Assist the Sales team with administrative activities, including quotations, order documentation, and follow-up.
• Support the Brand & Marketing team in marketing programs, campaigns, events, and promotional activities.
• Monitor and follow up customer requests to ensure timely resolution.
• Assist in preparing sales and marketing data, reports, and presentations.
• Perform other administrative and operational tasks related to Brand, Marketing & Sales as assigned.

Job description

Handle customer inquiries, requests, and complaints through WhatsApp, phone, social media, and other communication channels.

Process and monitor customer orders and ensure accurate documentation.

Coordinate with the Sales, Warehouse, Logistics, and related departments regarding customer orders.

Maintain and update customer databases, sales records, and administrative documents.

Prepare sales and customer service reports on a regular basis.

Assist the Sales team with administrative activities, including quotations, order documentation, and follow-up.

Support the Brand & Marketing team in marketing programs, campaigns, events, and promotional activities.

Monitor and follow up customer requests to ensure timely resolution.

Assist in preparing sales and marketing data, reports, and presentations.

Perform other administrative and operational tasks related to Brand, Marketing & Sales as assigned.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following types of qualifications do you have?
• Do you have order processing experience?
• Do you have Brand Promotion experience?