Crypto Support Specialist (Wallet & Transactions)

Remote Freelance; Kota Yogyakarta; Remote; IDR 298,883,000 - 622,672,000; Part time

Job summary

Remote Freelance is seeking a motivated Customer Service Representative to support users of our cryptocurrency platform. You will respond to tickets and emails, troubleshoot login and wallet issues, and assist with deposits and withdrawals to ensure a seamless user experience.

You will collaborate with internal teams to resolve inquiries promptly and maintain high satisfaction across users with varying technical proficiency.

Qualifications

• Provide responsive customer support for a cryptocurrency platform.
• Experience in handling tickets and emails effectively.
• Ability to troubleshoot login and wallet-related issues.

Responsibilities

• Respond to customer inquiries via tickets and email.
• Resolve technical issues and assist with wallet-related queries.
• Provide transaction support and status updates for deposits/withdrawals.

Skills

Customer service

Zendesk

Troubleshooting

Communication

Tools

Zendesk

Job description

Remote Freelance is seeking a motivated Customer Service Representative to support users of our cryptocurrency platform. You will respond to tickets and emails, troubleshoot login and wallet issues, and assist with deposits and withdrawals to ensure a seamless user experience.

You will collaborate with internal teams to resolve inquiries promptly and maintain high satisfaction across users with varying technical proficiency.