Customer Service Representative - 12 months contract

Hach; Jakarta Pusat; On-site; IDR 40,000,000 - 80,000,000; Full time

Job summary

Veralto is seeking a Customer Service Representative in Jakarta, Indonesia to manage order bookings in Oracle and coordinate with finance, SCM, and sales teams. You will handle discounts, DOA approvals, shipments, and customer communications, ensuring timely responses and accurate documentation.

The role requires 6–8 years in instrumentation, strong Excel skills, and experience with Oracle Order Management, CRM tools, and Salesforce.

Qualifications

• 6-8 years of experience in instrumentation industry
• First degree in engineering (instrumentation, chemical or allied streams) or chemistry
• Second degree in technology
• Expertise in Oracle, Microsoft Office, especially Excel
• Experience in order booking & customer support (preferred)
• Experience in using Oracle Order Management functions (preferred) or similar
• Experience in using CRM tool and Salesforce/Quote tool (preferred)

Responsibilities

• Perform order booking in Oracle and manage related documentation
• Handle discounts and DOA-based approvals
• Coordinate with finance for validations and with Supply Chain for ship sets allocation
• Manage shipment planning, hold releases, and item allocation
• Create and send Proforma invoices and follow up on payments
• Handle returns, RMA, and customer complaints with stakeholders
• Generate pre-orders and FOC orders and track from quotes to fulfillment
• Respond to customer queries on orders, ETA, certificates, COA, shelf-life etc.
• Coordinate between customer, field sales, After Market, service and supply chain
• Create new customers and register vendors on portals
• Issue demo instruments from Supply Chain and support sales teams
• Work on PBG requirements with finance support
• Provide internal and external coordination as needed
• Maintain data in Salesforce and drive daily quote-to-book-to-payment rhythms
• Contribute to continuous improvement initiatives
• Deliver outputs within service levels
• Coordinate with CPs for timely proposals and post-proposal follow-ups
• Prepare service quotations based on inputs from service engineers and BDMs

Skills

Eye for detail

Teamwork

Follow-ups

Communication

Self-starter

Education

Engineering degree (instrumentation/chemical) or chemistry

Second degree in technology

Tools

Oracle

Microsoft Office

Excel

Salesforce

CRM tool

Job description

Customer Service Representative

Location: Indonesia - Jakarta

KEY RESPONSIBILITIES

• Main task is to do the Order booking in Oracle.
• Knowledge of commercial terms of a purchase order.
• Working on Discount Approval process and taking approval as per DOA.
• Working with finance for finance validations & Supply chain for allocating ship sets.
• Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
• Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
• Work on Return/RMA’s & customer complaint and follow-up with respective stakeholders for resolving customer issues.
• Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
• Reply to queries from customers on Orders related tasks such as: Delivery period, ETA of an order, Test certificates, QAP, MSDS, COA, Shelf-life details etc.
• Bridge between customer / field sales team / After Market team / service team and supply chain
• Work on New Customer creation & Vendor registration.
• Working on customer portals for order related activities.
• Filling Demo forms and supporting sales team to issue demo instruments from Supply chain.
• Working on PBG required by customer with the help of finance team.
• Support Customer Service teams as needed
• Collect data and consolidate information from Salesforce.com
• Drive daily management / visual management rhythms for the quote-to-book-Payment process
• Support and/or lead relevant continuous improvement initiatives from time to time
• Deliver key outputs within relevant service levels
• Proposal & Related Coordination with CPs to ensure timely proposal is sent to customers.
• Follow up with customer on status update post sending the proposal. Follow up with CPs on timely release of BDM POs
• Preparing the service quotations based on inputs from service engineers & BDMs (warranty / non-warranty parts, consumables, spares, etc) & sending offer to customers through CPs.
• Maintain a tracker of service bench.
• Internal & External coordination.

QUALIFICATIONS

Skills & Competencies

6 - 8 years of experience preferable in instrumentation industry

First preferred degree in engineering (instrumentation, chemical and allied streams) or chemistry

Second preferred degree in technology

Expertise in Oracle, Microsoft Office, especially in Excel (required)

Experience in doing order booking & customer support (preferred)

Experience in using Oracle Order Management functions (preferred) or similar

Experience in using CRM tool and customer management (preferred)

Experience in using Salesforce tool & Quote tool (preferred)

Soft Skills

An eye for detail

Teamwork and ability to work across cultures, locations and business teams

Proactive in follow-ups and action oriented

Excellent written and verbal communication skills

Self-starter with strong motivation to learn

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.