Customer Service Representative - 12 months contract

Hach (Veralto); Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Veralto in Jakarta is seeking a Customer Service Representative to manage order booking in Oracle, understand commercial terms of purchase orders, and coordinate with finance and supply chain. You will handle shipments, returns, and customer inquiries about delivery, ETA, certifications and shelf-life, while driving collaboration between customer, field sales, after market, service, and supply chain.

Experience with Oracle Order Management, CRM tools, and Excel is preferred, and you will create

Qualifications

• Experience in order booking and customer support.
• Experience with Oracle Order Management functions or similar.
• Proficiency in Excel and CRM tools.
• CRM/Salesforce experience preferred.

Responsibilities

• Main task is to do the Order booking in Oracle.
• Knowledge of commercial terms of a purchase order.
• Working on Discount Approval process and taking approval as per DOA.
• Working with finance for validations & Supply chain for allocation.
• Work on Shipment Plan, Hold release of orders through oracle, Item allocation with Supply chain.
• Sending PI to customers and follow-up for Payments with finance.

Skills

Instrumentation industry experience

Attention to detail

Communication skills

Proactive follow-ups

Teamwork across cultures

Education

Engineering (Instrumentation/Chemical) or Chemistry

Technology degree

Tools

Oracle

Microsoft Excel

CRM tools

Salesforce

Job description

Customer Service Representative

Location: Indonesia - Jakarta

KEY RESPONSIBILITIES

• Main task is to do the Order booking in Oracle.
• Knowledge of commercial terms of a purchase order.
• Working on Discount Approval process and taking approval as per DOA.
• Working with finance for finance validations & Supply chain for allocating ship sets.
• Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
• Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
• Work on Return/RMA's & customer complaint and follow-up with respective stakeholders for resolving customer issues.
• Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
• Reply to queries from customers on Orders related tasks such as: Delivery period, ETA of an order, Test certificates, QAP, MSDS, COA, Shelf-life details etc.
• Bridge between customer / field sales team / After Market team / service team and supply chain
• Work on New Customer creation & Vendor registration.
• Working on customer portals for order related activities.
• Filling Demo forms and supporting sales team to issue demo instruments from Supply chain.
• Working on PBG required by customer with the help of finance team.
• Support Customer Service teams as needed
• Collect data and consolidate information from Salesforce.com
• Drive daily management / visual management rhythms for the quote-to-book-Payment process
• Support and/or lead relevant continuous improvement initiatives from time to time
• Deliver key outputs within relevant service levels
• Proposal & Related Coordination with CPs to ensure timely proposal is sent to customers.
• Follow up with customer on status update post sending the proposal. Follow up with CPs on timely release of BDM POs
• Preparing the service quotations based on inputs from service engineers & BDMs (warranty / non-warranty parts, consumables, spares, etc) & sending offer to customers through CPs.
• Maintain a tracker of service bench.
• Internal & External coordination.

QUALIFICATIONS

Skills & Competencies

• 6 - 8 years of experience preferable in instrumentation industry
• First preferred degree in engineering (instrumentation, chemical and allied streams) or chemistry
• Second preferred degree in technology
• Expertise in Oracle, Microsoft Office, especially in Excel (required)
• Experience in doing order booking & customer support (preferred)Experience in using Oracle Order Management functions (preferred) or similar
• Experience in using CRM tool and customer management (preferred)
• Experience in using Salesforce tool & Quote tool (preferred)

Soft Skills

• An eye for detail
• Teamwork and ability to work across cultures, locations and business teams
• Proactive in follow-ups and action oriented
• Excellent written and verbal communication skills
• Self-starter with strong motivation to learn

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.