Customer Service Representative - 12 months contract

Hach Malaysia Sdn Bhd; Jakarta Pusat; On-site; IDR 573,374,000 - 931,733,000; Full time

Job summary

Veralto is seeking a Customer Service Representative to manage Oracle-based order booking, invoicing, and payment follow-ups for customers in Indonesia. The role requires strong coordination with finance, supply chain, and field teams to ensure timely order execution.

Ideal candidates have 6–8 years in instrumentation, solid Oracle/Excel skills, and experience with CRM tools such as Salesforce. You will support global teams and respond to inquiries on delivery, certificates, and documentation.

Qualifications

• 6–8 years of experience in instrumentation industry.
• First preferred degree in engineering (instrumentation, chemical and allied streams) or chemistry.
• Second preferred degree in technology. Expertise in Oracle, Excel; experience in order booking & customer support; CRM/Salesforce.

Responsibilities

• Do order booking in Oracle and manage commercial terms of purchase orders.
• Handle discount approvals per DOA and coordinate with finance and supply chain.
• Coordinate shipment planning, item allocation, and hold releases in Oracle with SCM help.
• Send pro forma/invoice to customers and follow up on payments with finance.
• Manage returns/RMA, customer complaints, and follow up with stakeholders to resolve issues.
• Create new customers and vendor registrations; work on customer portals for order activity.

Skills

Order booking

Customer support

Communication

Teamwork

Detail oriented

Education

Engineering degree (instrumentation/chemistry)

Technology degree

Tools

Oracle Order Management

Microsoft Excel

Salesforce

Job description

Customer Service Representative

Location: Indonesia - Jakarta

Key Responsibilities

Main task is to do the Order booking in Oracle. Knowledge of commercial terms of a purchase order. Working on Discount Approval process and taking approval as per DOA. Working with finance for finance validations & Supply chain for allocating ship sets. Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team. Sending PI to customers and follow-up for Payments and get it applied with the help of finance. Work on Return/RMA's & customer complaint and follow-up with respective stakeholders for resolving customer issues. Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders) Reply to queries from customers on Orders related tasks such as: Delivery period, ETA of an order, Test certificates, QAP, MSDS, COA, Shelf-life details etc. Bridge between customer / field sales team / After Market team / service team and supply chain Work on New Customer creation & Vendor registration. Working on customer portals for order related activities. Filling Demo forms and supporting sales team to issue demo instruments from Supply chain. Working on PBG required by customer with the help of finance team. Support Customer Service teams as needed Collect data and consolidate information from Salesforce.com Drive daily management / visual management rhythms for the quote-to-book-Payment process Support and/or lead relevant continuous improvement initiatives from time to time Deliver key outputs within relevant service levels Proposal & Related Coordination with CPs to ensure timely proposal is sent to customers. Follow up with customer on status update post sending the proposal. Follow up with CPs on timely release of BDM POs Preparing the service quotations based on inputs from service engineers & BDMs (warranty / non-warranty parts, consumables, spares, etc) & sending offer to customers through CPs. Maintain a tracker of service bench. Internal & External coordination.

Qualifications

Skills & Competencies 6 - 8 years of experience preferable in instrumentation industry First preferred degree in engineering (instrumentation, chemical and allied streams) or chemistry Second preferred degree in technology Expertise in Oracle, Microsoft Office, especially in Excel (required) Experience in doing order booking & customer support (preferred) Experience in using Oracle Order Management functions (preferred) or similar Experience in using CRM tool and customer management (preferred) Experience in using Salesforce tool & Quote tool (preferred) Soft Skills An eye for detail Teamwork and ability to work across cultures, locations and business teams Proactive in follow-ups and action oriented Excellent written and verbal communication skills Self-starter with strong motivation to learn

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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