Customer Service Representative

Lonza; Jakarta Pusat; On-site; Confidential; Full time

Benefits offered by this job

Agile career

Inclusive workplace

Performance-based rewards

Role/location dependent benefits

Job summary

Lonza in Jakarta, Indonesia is seeking a Customer Solutions Specialist to support the sales team, handle customer requirements, quotations, and ensure accurate order processing and timely delivery.

This fully site-based role emphasizes close collaboration, export documentation, SAP/SFDC proficiency, and excellent communication to drive customer satisfaction across SEA markets.

Qualifications

• Degree in Business Administration, Customer Service or related discipline.
• Several years of relevant Customer Service experience.
• Experience with import/export documentation for SEA countries.
• Experience with export sales documentation and requirements.
• Background in Chemical, Food, Pharma, Medical, or Logistics industries.
• Strong commercial acumen and ability to support sales personnel.
• Proficiency with Microsoft Excel, SAP and SFDC, plus excellent communication.

Responsibilities

• Support the sales team to reach sales objectives.
• Handle customer requirements, assist in quotations, and address quality issues.
• Manage customer forecasts according to GDP guidelines.
• Process samples requests and generate weekly sales reports.
• Coordinate with finance to follow up on overdue payments.
• Generate customer orders and ensure timely delivery and inventory coordination.

Skills

Customer service

Sales support

Communication skills

Analytical thinking

Education

Degree in Business Administration or Customer Service

Tools

SAP

SFDC

Microsoft Excel

Job description

Customer Solutions Specialist

The actual location of this job is in Jakarta, Indonesia.

The role is responsible for establishing and maintaining exceptional customer service and customer satisfaction for standard account base. The role will ensure smooth order / delivery processing of products to our customers.

This is a fully site‑based role. Working together in person supports close, real‑time collaboration and the technical precision needed to manufacture medicines to the highest quality and safety standards.

What you will get:

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• A variety of benefits dependent on role and location.

The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits .

What you will do:

• Support the sales team to reach sales objectives.
• Handling customer requirements, assist in quotations, technical support enquiries, quality issues and customer complaints.
• managing customer forecast according to GDP (Good Distribution Practice) guideline.
• Process samples request and to generate weekly sales reports.
• Follow up on customer overdue payments with coordination with finance.
• Generate customer orders, sales relevant information into the system correctly and ensure timely delivery of right products to customers and assist with Inventory management.

What we are looking for:

• Degree in Business Administration, Customer Service or any relevant discipline.
• Significant years of relevant Customer Service experience and with exposure in import/export documentation for the different SEA countries.
• Understands the required document support for export sales.
• Work experience in industries like Chemical, Food, Pharma, Medical or Logistic (freight forwarder / shipping company) or related.
• Good commercial acumen and hands‑on experience supporting sales personnel.
• Proficiency with Microsoft, Excel, SAP and SFDC.
• Excellent communication skills.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.