CUSTOMER SERVICE OCEAN EXPORT STAFF

PT Prime Freight Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Prime Freight Indonesia seeks an Export Customer Service professional with 2-3 years of freight forwarding experience to support export shipments from booking to vessel departure.

The role requires strong English communication, familiarity with SI, BL, Invoice, Packing List, COO, and the ability to coordinate with customers, shipping lines, and overseas agents, while maintaining accurate documentation and timely updates.

Qualifications

• 2-3 years of experience in freight forwarding as Export Customer Service.
• Strong understanding of export shipment processes and ocean operations.
• Familiar with shipping documents such as SI, BL, Invoice, Packing List, and COO.
• Able to coordinate with customers, shipping lines, and overseas agents.
• Good English communication skills, both written and verbal.
• Detail-oriented, responsible, proactive, and well-organized.
• Able to work independently and as part of a team.

Responsibilities

• Handle and monitor export shipments from booking until vessel departure.
• Coordinate with customers regarding booking, SI, documentation, stuffing, and shipment schedules.
• Coordinate with shipping lines and overseas agents.
• Prepare and check export shipping documents.
• Monitor ETD, ETA, vessel schedules, and shipment status.
• Follow up on documentation and operational requirements.
• Handle customer inquiries and resolve operational issues promptly.

Skills

Export shipments

Customer service

English fluency

Documentation

Detail oriented

Team player

Job description

2 - 3 years of experience in freight forwarding as Export Customer Service

Good understanding of export shipment processes and ocean operations.

Familiar with shipping documents such as SI, BL, Invoice, Packing List, and COO.

Able to coordinate with customers, shipping lines, and overseas agents.

Good English communication skills, both written and verbal.

Detail-oriented, responsible, proactive, and well-organized.

Able to work independently and as part of a team

Job Responsibilities

Handle and monitor export shipments from booking until vessel departure.

Coordinate with customers regarding booking, SI, documentation, stuffing, and shipment schedules.

Coordinate with shipping lines and overseas agents.

Prepare and check export shipping documents.

Monitor ETD, ETA, vessel schedules, and shipment status.

Follow up on documentation and operational requirements.

Handle customer inquiries and resolve operational issues promptly.