Commercial Support Specialist

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Kerry is seeking a Commercial Support Specialist (Sales) in Jakarta, Indonesia, to strengthen sales operations, maintain Salesforce data integrity, manage quotations and legal document requests.

You will collaborate with Sales Managers and cross‑functional teams including R&D, Supply Chain, Finance and Legal to ensure timely customer support, accurate records, and smooth execution of client events. Strong organizational skills and proficiency in Microsoft Office are essential.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 2 years of cross‑functional experience (Sales, R&D, Supply Chain or Finance).
• Salesforce CRM experience is highly desirable.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Excellent project management, communication and analytical skills.

Responsibilities

• Utilize Salesforce system for opportunities and quotes.
• Create opportunities, call reports, sample requests, and quotations.
• Maintain accurate contact details for the annual survey.
• Keep opportunity records up-to-date with latest activities and pipeline status.
• Manage quotations and follow up for acceptance or rejection.
• Create and manage legal document requests (IronClad).
• Provide Sales Support for defined strategic accounts.
• Assist with customer presentations and site visits logistics.
• Plan and execute internal and external events with smooth operations.
• Provide ad hoc sales support as required.

Skills

Project management

Communication

Analytical skills

Cross-functional collaboration

Presentation skills

Team player

Education

Bachelor's degree or equivalent experience

Tools

Salesforce CRM

Microsoft Office

Excel

PowerPoint

IronClad

Job description

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About The Role

The Commercial Support Specialist (Sales) plays a critical role in supporting the commercial team by ensuring efficient sales operations, accurate CRM management, and seamless coordination across functions.

This role is responsible for maintaining Salesforce data integrity, managing quotations and legal document requests, supporting strategic customer accounts, and coordinating customer-facing activities and events. Working closely with Sales Managers and cross‑functional teams including R&D, Supply Chain, Finance, and Legal, the incumbent ensures smooth execution of sales processes, timely customer support, and effective stakeholder engagement to drive business objectives. Success in this role requires strong organizational skills, attention to detail, proficiency in Salesforce and Microsoft Office applications, and the ability to manage multiple priorities in a fast‑paced environment.

• Location Jakarta, Indonesia
• Reporting to General Manager - Indonesia

Key responsibilities

• Responsible for utilizing salesforce system
• Creation of opportunities, call reports, sample request, technical documents/regulatory requests, quotations
• Maintain accuracy of contact details to support annual customer satisfaction survey
• Work closely with the sales team to ensure all opportunity records are accurately maintained and updated in the system, reflecting the latest sales activities and pipeline status.
• Manage quotations and provide appropriate follow up support for acceptance or rejection of quotations and accurate reflection in the system.
• Creation and management of legal document requests to legal platform (IronClad)
• Provide Sales Support for defined strategic accounts and direct Manager.
• Support Manager on customer presentations, meeting arrangement for visitors to office and site visits
• Support Manager in the planning, coordination and execution of both internal and external events, ensuring smooth operations and successful event delivery.
• Ad hoc sales support as required by Sales Managers.

Qualifications And Skills

• Candidate should preferably have a bachelor's degree in a related field (or equivalent level of experience)
• Minimum 2 years of experience in cross functional roles, particularly in Sales, RDA, Supply Chain and Finance
• Competency in Salesforce CRM platform is highly desirable
• Excellent project management, communication, presentation and analytical skills. Prefer a collaborative team player who thrives in a cross‑functional environment and can effectively engage multiple stakeholders.
• Proficiency in MS Office skills, particularly Excel and PowerPoint
• Outstanding organizational and networking abilities, with strong focus on execution and delivering results.