Customer Service - Back Office Administrative

visa station; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Visa Station is seeking a Customer Service - Back Office Administrative professional to handle inquiries related to visas and travel services. You will assist in booking processes, provide information, and coordinate with internal teams to ensure smooth service delivery.

The role requires a basic high school diploma or higher, with preference for a Tourism/Hospitality degree. Fresh graduates are welcome; onsite or Work From Office arrangements are available.

Qualifications

• Diploma or Bachelor’s in Tourism or Hospitality preferred.
• Fresh graduates or up to 1 year of experience welcome.
• Basic English communication skills and willingness to improve.

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp and social media.
• Assist with booking processes and schedule changes.
• Coordinate with internal teams to support service delivery.
• Maintain accurate customer data and travel documents.
• Support back office tasks and document processing.

Skills

Basic English

Microsoft Office

Attention to detail

Task management

Fast learner

Customer service mindset

Booking systems

Education

Diploma or Bachelor's degree in Tourism, Hospitality, or related field

Tools

Booking systems

Job description

Customer Service - Back Office Administrative

Assist in handling customer inquiries related to Visa, tour packages, flight tickets, hotels, transportation, and other travel services via phone, email, WhatsApp, and social media.

Provide basic and accurate information about the company's products and services under supervision.

Support the booking process, including schedule changes, cancellations, and payment confirmations.

Assist in handling customer complaints and elevate issues to senior staff when necessary, in accordance with company SOPs.

Coordinate with internal teams (manager, operations, ticketing, hotel partners, tour guides, and finance) to support smooth service delivery.

Update and maintain customer data, Visa, booking records, and travel documents accurately.

Follow up with customers before and after the trip to ensure basic customer satisfaction.

Support administrative tasks related to daily customer service operations.

Learn and comply with company policies, procedures, and service standards.

Support senior customer service staff as required.

Qualifications:

Minimum high school diploma; a Diploma or Bachelor's degree in Tourism, Hospitality, or a related field is preferred.

Fresh graduates or candidates with minimal 6 months or 1 year experience are welcome to apply.

Basic communication skills in English (written and spoken); willingness to improve is required.

Willingness to learn, with a positive and customer-oriented attitude.

Basic problem-solving skills and the ability to handle customer issues with guidance.

Able to work under pressure and manage assigned tasks responsibly.

Basic proficiency in Microsoft Office; experience with booking systems is a plus but not mandatory.

Open to onsite or Work From Office

Back Office Administrative

Administrative Assistants (Administration & Office Support)

Full time

We are looking for sharp, fast, and detail-oriented professionals to join our Back Office team. You will be responsible for handling and processing applications and documents for our clients.

This is a role that requires accuracy, speed, and excellent computer skills.

Key Responsibilities:

Process renewals in a timely and accurate manner.

Handle administrative documents and upload requirements across official systems.

Maintain organized records of client data and application status.

Coordinate with the operations and legal team for compliance.

Communicate updates to internal stakeholders.

Requirements:

Proficient in using a PC/laptop and web-based tools.

Strong attention to detail and high accuracy under pressure.

Fast learner with excellent task management skills.

Able to handle repetitive administrative work consistently.

Previous experience in visa/stay permit processing is an advantage.

Minimum: High school diploma or equivalent (D3 or S1 preferred).