Admin Executive

Pengiklan Anonim; Batam; Hybrid; IDR 53,568,000 - 89,280,000; Full time

Benefits offered by this job

Quarterly attendance bonus

Yearly attendance bonus

Public holidays entitlement

Medical insurances

Structured training

Job summary

Pengiklan Anonim invites you to join as Administrative Executive. You will manage helper biodata or review biodata to match candidates, coordinating with sourcing, sales and deployment teams.

We provide structured training and clear workflow guidance, with quarterly and yearly attendance bonuses, public holiday entitlements, and medical insurances. Expect a fast-paced role with rotational shifts, fresh graduates welcome.

Qualifications

• English proficiency required for daily communication.
• Experience in customer service, operations or complaint handling is a plus.

Responsibilities

• Review helper biodata and recommend suitable candidates based on employer requirements.
• Maintain organized biodata records for fast and accurate matching.
• Coordinate and schedule interviews between employers and helpers.
• Prepare and draft contracts accurately and ensure signing.
• Track candidate progress in the system/CRM.
• Coordinate movement of cases from interview to confirmation.

Skills

English communication

Customer service

Operations coordination

Follow-through

Job description

Inviting talents like you to join as our Administrative Executive. You will be mainly responsible for either:
(1) Managing helper biodata, ensuring profile accuracy, and supporting smooth operations between sourcing, sales, and deployment teams; OR,
(2) Reviewing helper biodata, matching suitable candidates based on employer requirements, coordinating interviews, and supporting smooth hiring progress from selection to contract preparation.

We do not need you to be an expert in the industry because we provide structured training and clear workflow guidance. But hey, these essential traits are still much appreciated: strong sense of urgency, responsibility, consistency, and the ability to follow systematic workflow properly.

Quarterly and Yearly Attendance Bonus

Public Holidays Entitlement (All Federal & State Holidays)

Medical Insurances

Structured Training and Clear Workflow System

Job Descriptions (1):

Review helper biodata and recommend suitable candidates based on employer requirements.

Maintain organized and updated biodata records to support fast and accurate matching.

Coordinate and schedule interviews between employers and helpers.

Share interview details clearly with both clients and candidates and ensure attendance.

Prepare and draft contracts accurately, ensuring all details are complete and signed on time.

Track candidate progress throughout the hiring journey and update the system/CRM regularly.

Follow up with internal teams to ensure smooth movement of cases from interview to confirmation.

Maintain strong coordination between sales, sourcing, and operations teams.

Perform other related duties and operational support as assigned from time to time.

Job Descriptions (2):

Conduct English interviews and assess the communication ability of domestic helper candidates.

Evaluate and assign candidates’ English proficiency levels based on company standards.

Identify suitable candidates for shortlisting and employer matching.

Conduct counselling calls with employers and helpers to understand concerns, resolve issues, and provide appropriate guidance.

Follow up and escal...

Maintain accurate records of English assessments, counselling outcomes, and candidate information.

Communicate professionally with candidates, employers, helpers, and internal teams.

Perform other recruitment and customer service-related duties as assigned.

Job Requirements:

Required language: English (written and spoken for daily customer communication)

Experiences working in roles with customer service, operations, or complaint handling will be an added advantage only.

Must have basic computer literacy.

Must be willing to work on rotational shifts, including weekends and public holidays.

Fresh graduates are welcome to apply.

Immediate or short notice period availability will be preferred.

Shift Schedules:

6 working days/shifts per week

*As the role requires candidates to be proficient in English, we appreciate your understanding that only CVs in English will be processed.

If you are ready to embark on a career journey with growth, learning, and strong team support, we'd be excited and shall look forward to work with you!