Customer Service Apprentice - Hybrid Training in Makassar

Pt. Mutiara Gemilang Indonesia; Makassar; Hybrid; IDR 6.696.000 - 10.044.000; Vollzeit

Zusammenfassung

Pt. Mutiara Gemilang Indonesia is seeking a friendly and reliable Customer Service Apprentice to join the team in Makassar.

This role offers hands-on experience in providing excellent customer support, learning effective communication strategies, and problem-solving techniques. The position involves working closely with experienced customer service representatives to contribute to customer satisfaction and retention.

Qualifikationen

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Ability to learn quickly and retain information about products/services.
• Basic computer literacy and familiarity with CRM software is a plus.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Assist in identifying and escalating complex customer issues to senior team members.
• Contribute to maintaining high standards of customer satisfaction.

Kenntnisse

Communication

Empathy

Fast learner

Problem solving

Ausbildung

High school diploma or equivalent

Tools

CRM familiarity

Jobbeschreibung

Pt. Mutiara Gemilang Indonesia is seeking a friendly and reliable Customer Service Apprentice to join the team in Makassar.

This role offers hands-on experience in providing excellent customer support, learning effective communication strategies, and problem-solving techniques. The position involves working closely with experienced customer service representatives to contribute to customer satisfaction and retention.