Barista Sales Specialist — Customer Growth & Training

Pt. Mutiara Gemilang Indonesia; Makassar; Hybride; IDR 6 696 000 - 10 044 000; Plein temps

Résumé du poste

Pt. Mutiara Gemilang Indonesia is seeking a friendly and reliable Customer Service Apprentice to join the team in Makassar.

This role offers hands-on experience in providing excellent customer support, learning effective communication strategies, and problem-solving techniques. The position involves working closely with experienced customer service representatives to contribute to customer satisfaction and retention.

Qualifications

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Ability to learn quickly and retain information about products/services.
• Basic computer literacy and familiarity with CRM software is a plus.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Assist in identifying and escalating complex customer issues to senior team members.
• Contribute to maintaining high standards of customer satisfaction.

Connaissances

Communication

Empathy

Fast learner

Problem solving

Formation

High school diploma or equivalent

Outils

CRM familiarity

Description du poste

Customer Service Apprentice (Makassar)

Our client is looking for a friendly and reliable Customer Service Apprentice to join their team in Makassar . This apprenticeship offers a hands-on experience in providing excellent support to customers, learning effective communication strategies and problem-solving techniques. You will work closely with experienced customer service representatives, contributing to customer satisfaction and retention. The role offers a hybrid work model, combining in-office training with the flexibility of remote work. It's an ideal opportunity for individuals passionate about helping others and starting a career in customer relations.

About the Role

Our client is looking for a friendly and reliable Customer Service Apprentice to join their team in Makassar . This apprenticeship offers a hands-on experience in providing excellent support to customers, learning effective communication strategies and problem-solving techniques. You will work closely with experienced customer service representatives, contributing to customer satisfaction and retention. The role offers a hybrid work model, combining in-office training with the flexibility of remote work. It's an ideal opportunity for individuals passionate about helping others and starting a career in customer relations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Assist in identifying and escalating complex customer issues to senior team members.
• Contribute to maintaining high standards of customer satisfaction.

Requirements

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Ability to learn quickly and retain information about products/services.
• Basic computer literacy and familiarity with CRM software is a plus.
• High school diploma or equivalent.