Customer Service Air Export (Temporary for Maternity Leave)

PT K Line Logistics Indonesia; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT K Line Logistics Indonesia is seeking a Customer Service Air Export specialist on a 3-month maternity leave temporary contract to coordinate shipments from booking to flight departure.

You will prepare export documentation (SI, MAWB/HAWB, Invoice, Packing List, PEB, COO), handle CEISA clearance, communicate with customers and airlines, monitor status, and provide competitive quotations.

Qualifications

• Diploma (D3) or Bachelor’s degree in logistics or related field.
• Minimum 2 years of experience in logistics or freight forwarding.
• Strong knowledge of air freight export processes and export documentation.
• Experience with CEISA; DG/IATA DGR knowledge is a plus.
• Good English communication and coordination skills.
• Able to work independently and in a team; overtime may be required.
• Temporary 3-month maternity leave replacement.

Responsibilities

• Handle air freight export shipments from booking to flight departure.
• Prepare export documents (SI, MAWB/HAWB, Invoice, Packing List, PEB, COO).
• Prepare and process PEB and customs clearance through CEISA.
• Coordinate shipment arrangements with customers, airlines, warehouse/ground handling, and related parties.
• Monitor shipment status, flight schedules, documentation, and resolve operational issues.
• Prepare and provide competitive freight quotations in coordination with airlines/GSSA.

Skills

Air freight export processes

Export documentation

Customs procedures

CEISA

English communication

Attention to detail

Coordination skills

Education

Diploma or Bachelor's degree in Logistics/Transportation

Tools

CargoWise

Job description

Customer Service Air Export (Temporary for Maternity Leave)

Handle and coordinate air freight export shipments from booking to flight departure.

Prepare and check export documents, including SI, MAWB/HAWB, Invoice, Packing List, PEB, and COO.

Prepare and process PEB and customs clearance through CEISA.

Coordinate shipment arrangements with customers, airlines, warehouse/ground handling, and related parties.

Handle DG shipments and ensure compliance with applicable regulations and airline requirements.

Monitor shipment status, flight schedules, documentation, and resolve operational issues.

Prepare and provide competitive freight quotations in coordination with airlines/GSSA.

Requirements:

Minimum Diploma (D3) / Bachelor’s Degree (S1), preferably in Logistics, Transportation, or related field.

Minimum 2 years of experience in logistics or freight forwarding industry.

Strong understanding of air freight export processes, export documentation, Customs procedures, and CEISA.

Experienced in CargoWise or other freight forwarding systems; knowledge of DG/IATA DGR is an advantage.

Good English communication skills and strong attention to detail and coordination skills.

Able to work independently and as part of a team, including overtime or shift arrangements when required.

Willing to work under a temporary 3-month contract as maternity leave replacement.

Logistics, Freight & Delivery Services 51-100 employees

Provide excellent logistics service to all customers through high competencies personnel and effective Management System and Resources.

Our Emphasis is Always on High-Quality Services.

Our management's primary goal to the customer: To provide the highest quality of services and logistic solutions that meet and exceeds the costumer's expectations and satisfaction.

Through our many years of experience with handling air & sea cargoes, "K" Line Logistics Indonesia, among the Kawasaki Group of companies, has continued to grow as a core logistics enterprise.

Provide excellent logistics service to all customers through high competencies personnel and effective Management System and Resources.

Our Emphasis is Always on High-Quality Services.

Our management's primary goal to the customer: To provide the highest quality of services and logistic solutions that meet and exceeds the costumer's expectations and satisfaction.

Through our many years of experience with handling air & sea cargoes, "K" Line Logistics Indonesia, among the Kawasaki Group of companies, has continued to grow as a core logistics enterprise.

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