Customer Service Agent - Travel Account

Recruitify_HR; Kota Yogyakarta; On-site; IDR 31,560,000 - 33,257,000; Full time

Benefits offered by this job

Performance bonus after training

Job summary

Recruitify_HR is seeking a Customer Service Agent - Travel Account in Indonesia to handle flight bookings, cancellations, rescheduling, and travel itineraries across phone, email, and chat.

You will assist customers with payments, ticket changes, and refunds, maintain accurate records in the CRM, and coordinate with airlines and partners to resolve issues while meeting service targets.

Qualifications

• Handle inquiries about flight bookings, cancellations, and itineraries across phone, email, and chat.
• Assist customers with modifications, refunds, and related travel requests.
• Provide accurate fare, policy, and schedule information.

Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints professionally while aiming for timely solutions.
• Assist customers with payments, booking confirmations, and other transaction-related concerns.
• Maintain accurate customer records and document interactions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams for issue resolution.
• Meet established customer service targets (response time, satisfaction, quality, attendance, resolution).

Skills

Flight bookings

Customer support

CRM systems

Tools

CRM system

Job description

ROLE: Customer Service Agent - Travel Account

• Fresher: IDR. 2.828.000
• Experience: IDR. 2.980.000
• After TDS training they will be eligible for IDR 500.000 bonus

Work Hour: Rotational Shift - 5 days a week, 2 days off, Earliest Shift Start6AM, Last shift ends 10PM.

Start Date: 27th - 30th October, 2026.

Essential Functions/Core Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.