Travel Support Agent - Flight Bookings & Support

Recruitify_HR; Daerah Istimewa Yogyakarta; On-site; IDR 31,560,000 - 33,257,000; Full time

Job summary

Recruitify_HR in Indonesia is seeking a Customer Service Agent for Travel Accounts to handle flight bookings, cancellations, rescheduling, and travel itineraries via phone, email, and chat. You will assist with modifications, refunds, and other travel requests, provide accurate fare and policy information, and maintain CRM records while coordinating with airlines and partners.

The role targets meeting response time and customer satisfaction targets; shifts are rotational, five days a week, with

Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.

Skills

Customer service

Phone support

CRM usage

Tools

CRM system

Job description

Recruitify_HR in Indonesia is seeking a Customer Service Agent for Travel Accounts to handle flight bookings, cancellations, rescheduling, and travel itineraries via phone, email, and chat. You will assist with modifications, refunds, and other travel requests, provide accurate fare and policy information, and maintain CRM records while coordinating with airlines and partners.

The role targets meeting response time and customer satisfaction targets; shifts are rotational, five days a week, with