Customer Service Agent (Korean & English Bilingual)

Influx; Indonesia; Remote; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Global team environment

International client exposure

Growth opportunities

Job summary

Influx is seeking English-Korean bilingual Customer Support Agents in Indonesia to join our remote team. You will handle phone, email, and live chat inquiries across multiple languages and regions, delivering high-quality support with strong communication and problem-solving skills.

Ideal candidates are fluent in Korean and English, have multichannel support experience, and can document interactions in CRM systems. Remote work setup and global client exposure are offered.

Qualifications

• Fluent in Korean and English, written and spoken.
• Experience in multichannel customer support (phone, email, chat).
• Excellent verbal and written communication skills.
• Calm, professional and solution-oriented under pressure.
• Able to document interactions in CRM/ticketing systems.
• Comfortable supporting customers across different regions.

Responsibilities

• Handle inbound phone, email, and live chat inquiries meeting SLAs.
• Provide accurate, empathetic responses across channels.
• Manage multiple conversations simultaneously.
• Resolve issues and escalate complex cases as needed.
• Document interactions in CRM or ticketing systems.
• Adapt to seasonal fluctuations in contact volume.

Skills

Korean language

English language

Multichannel support

CRM software

Active listening

Tools

CRM software

Ticketing systems

Job description

Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the year—including holidays. We are currently looking for English - Korean Bilingual Customer Support Agents in Indonesia with BPO or customer support experience to join our growing remote team.

About the Role

We are seeking experienced customer support agents to handle phone, email, and live chat interactions, as front-line brand representatives, delivering high-quality, timely, and professional support across multiple languages and regions. The ideal candidate will be fluent in both Korean and English and possess strong communication skills, problem-solving, and multitasking abilities.

What You'll Do

• Handle inbound phone, email, and live chat customer inquiries in line with defined SLAs.
• Provide accurate, clear, and empathetic responses consistently across all channels.
• Manage multiple conversations simultaneously (especially live chat and email) while maintaining quality.
• Resolve customer issues independently where possible and elevate complex cases appropriately.
• Accurately document interactions in CRM or ticketing systems.
• Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
• Maintain professionalism and consistency when representing the brand across different markets.

What We're Looking For

• Professional proficiency in Korean (ideally TOPIK 4 - 6 equivalent) and strong written and verbal communication skills in English.
• Prior experience in a multichannel customer support role (phone, email, chat).
• Excellent verbal and written communication skills.
• Strong active listening and empathy.
• Ability to explain processes and solutions clearly and confidently.
• Culturally aware and comfortable supporting customers across different regions.
• Calm, professional, and solution-oriented under pressure.
• Experience using CRM, ticketing, and telephone systems, would be a huge advantage.
• Strong computer literacy and ability to learn new tools quickly.
• Accurate documentation and attention to detail.

What We Offer

• Collaborative and supportive global environment.
• Exposure to international clients.
• Opportunities for growth and development.

Ideal Work Setup

• System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
• Processor: Intel Core i5 or higher
• Internet: 40-50 Mbps (download), 30 Mbps (upload)
• Equipment: Wired headset
• Environment: Quiet, distraction-free workspace

IMPORTANT NOTES!

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com.