Remote English-Speaking Customer Support Specialist

Influx; Indonesia; Remote; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Work from anywhere in Indonesia

Flexible schedule

Global team experience

Job summary

Influx is a profitable and growing startup providing on-demand, 24/7 customer support for brands and tech companies worldwide. We offer a full-time, work-from-home position with the flexibility to work from anywhere in Indonesia.

You will respond to inquiries in real time via email, chat, and phone, delivering clear, empathetic support in English. This role requires strong communication, a problem-solving mindset, and collaboration with a global team.

Qualifications

• Fluent in English (spoken and written) required.
• Excellent verbal communication and listening skills.
• Team player with adaptability and willingness to learn.
• Empathetic, conscientious, and results-driven.
• Tech-savvy with proficiency in Google Workspace (Docs, Gmail, Meet).
• Own laptop and a noise-canceling headset with a professional setup.

Responsibilities

• Answer customer questions and solve problems in real time via email, chat, and phone.
• Communicate effectively in English via phone, chat, and email.
• Provide clear explanations and empathetic support to customers.
• Collaborate with your manager and peers to achieve goals and continuous improvement.

Skills

Fluent English

Problem solving

Communication skills

Team player

Tech-savvy

Tools

G Suite

Job description

Influx is a profitable and growing startup providing on-demand, 24/7 customer support for brands and tech companies worldwide. We offer a full-time, work-from-home position with the flexibility to work from anywhere in Indonesia.

You will respond to inquiries in real time via email, chat, and phone, delivering clear, empathetic support in English. This role requires strong communication, a problem-solving mindset, and collaboration with a global team.