Customer Service Agent (English Speaking)

Influx; Indonesia; Remote; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Work from anywhere in Indonesia

Flexible schedule

Global team experience

Job summary

Influx is a profitable and growing startup providing on-demand, 24/7 customer support for brands and tech companies worldwide. We offer a full-time, work-from-home position with the flexibility to work from anywhere in Indonesia.

You will respond to inquiries in real time via email, chat, and phone, delivering clear, empathetic support in English. This role requires strong communication, a problem-solving mindset, and collaboration with a global team.

Qualifications

• Fluent in English (spoken and written) required.
• Excellent verbal communication and listening skills.
• Team player with adaptability and willingness to learn.
• Empathetic, conscientious, and results-driven.
• Tech-savvy with proficiency in Google Workspace (Docs, Gmail, Meet).
• Own laptop and a noise-canceling headset with a professional setup.

Responsibilities

• Answer customer questions and solve problems in real time via email, chat, and phone.
• Communicate effectively in English via phone, chat, and email.
• Provide clear explanations and empathetic support to customers.
• Collaborate with your manager and peers to achieve goals and continuous improvement.

Skills

Fluent English

Problem solving

Communication skills

Team player

Tech-savvy

Tools

G Suite

Job description

Are you a customer service professional or a recent graduate in Indonesia with a knack for problem-solving? Do you possess excellent English-speaking skills and a passion for assisting others? We're looking for you!

Influx is a profitable and growing startup that provides on-demand, 24/7 customer support for brands and tech companies worldwide. Our global team includes over 1,000 members, and we're looking for more detail-oriented, empathetic, and thoughtful people to join us.

This is a full-time, work-from-home position (44 hours per week) that offers the flexibility to work from anywhere in Indonesia.

What You'll Do

• Answer customer questions and solve problems in real time, primarily through email, chat, and phone calls.
• Communicate effectively and with confidence in English via phone, chat, and email.
• Provide clear explanations and empathetic support to customers.
• Collaborate with your manager and peers to achieve goals and continuously improve.

Who You Are

• Fluent in English (spoken and written): This is the most important requirement. You must be confident in handling conversations exclusively in English, as it is the main language at Influx.
• A quick thinker with excellent verbal communication and listening skills.
• A team player who is adaptable and open to continuous learning.
• Empathetic, conscientious, and a person of integrity with a strong focus on achieving results.
• Tech-savvy with proficiency in G Suite (Google Docs, Gmail, Google Meet, etc.).
• Equipped with a professional setup, including your own laptop and a noise-canceling headset.

Why Join Influx?

• Work from anywhere: Enjoy a work-from-home arrangement with some flexibility.
• Grow with us: Join an international team that embraces a growth mindset and values coaching. We believe in helping you grow with the company.
• High-caliber experience: You will work with a set of international clients who have high standards of excellence.
• Opportunity for fresh graduates: We welcome applications from recent graduates who are ready to kick-start their careers.

• Influx will never ask for payment from candidates during the recruitment process.
• Successful candidates will only be contacted through emails ending with "@influx.com"