Customer Service Admin & Reservations Officer

Cake Empire Bali; Kuta; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Cake Empire Bali is seeking a Customer Service Admin & Reservations Officer to manage inquiries from first contact to confirmation. This office-based role communicates via WhatsApp, Instagram, email, and phone.

Key duties include handling quotations, invoicing, order processing, and coordinating with pastry and delivery teams. Strong Bahasa Indonesia and English, attention to detail, and the ability to multitask are essential. Weekend availability is required.

Qualifications

• Experience in customer service, reservations, administration, hospitality, retail, or online sales.
• Strong written and spoken Bahasa Indonesia.
• Good conversational English.
• Friendly, confident and professional personality.
• Strong attention to detail and organisational skills.
• Confidence using WhatsApp, Instagram, email and spreadsheets.
• Basic experience preparing quotations and invoices.
• Good sales and customer follow-up skills.
• Ability to multitask and stay calm during busy periods.
• Availability to work weekends and public holidays when scheduled.

Responsibilities

• Respond promptly and professionally to customer enquiries.
• Provide accurate information about cakes, desserts, baking classes, delivery and services.
• Understand customer requirements and recommend suitable products.
• Prepare quotations and follow up on enquiries.
• Convert enquiries into confirmed and fully paid orders.
• Process cake orders and baking-class reservations accurately.
• Prepare invoices and confirm customer payments.
• Record order details in company spreadsheets and systems.
• Coordinate order requirements with pastry, decorating and delivery teams.
• Recommend upgrades, add-ons and seasonal products.

Skills

Customer service

Reservations

Administration

Hospitality

Retail

Online sales

Bahasa Indonesia

English

Attention to detail

Organisational skills

Multitasking

Weekend availability

Quotations & invoices

Tools

Spreadsheets

Job description

Customer Service Admin & Reservations Officer

You will manage customer enquiries from the first contact until the order or reservation is confirmed. This is primarily an office-based role communicating with customers through WhatsApp, Instagram, email, and telephone.

Key responsibilities

• Respond promptly and professionally to customer enquiries.
• Provide accurate information about cakes, desserts, baking classes, delivery, and other services.
• Understand customers' requirements and recommend suitable products.
• Prepare quotations and follow up on pending enquiries.
• Convert enquiries into confirmed and fully paid orders.
• Process cake orders and baking-class reservations accurately.
• Prepare invoices and confirm customer payments.
• Record complete order details in company spreadsheets and systems.
• Coordinate order requirements with the pastry, decorating, and delivery teams.
• Recommend upgrades, add-ons, and seasonal products.

About you

• Experience in customer service, reservations, administration, hospitality, retail, or online sales.
• Strong written and spoken Bahasa Indonesia.
• Good conversational English.
• A friendly, confident, and professional personality.
• Strong attention to detail and organisational skills.
• Confidence using WhatsApp, Instagram, email, and spreadsheets.
• Basic experience preparing quotations and invoices.
• Good sales and customer follow-up skills.
• The ability to multitask and remain calm during busy periods.
• Availability to work weekends and public holidays when scheduled.

About us

Cake Empire Bali is a boutique cake studio specialising in handcrafted celebration cakes, premium desserts, baking classes, and memorable customer experiences.