Customer Service Assistant

PT Bali Wheatfields Group; Provinsi Bali; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

BPJS coverage

In-house meal

Ongoing training & development

Team bonding activities

Job summary

PT Bali Wheatfields Group is seeking a Customer Service Assistant to join our bakery team. The role involves serving as a main point of contact between customers, internal teams, and external partners, ensuring a warm and professional experience.

Strong English, organization, and proactive attitude are essential to manage orders and support everyday operations. Ideal candidates bring prior customer service or hospitality experience, can communicate well via WhatsApp, phone, and email, and are

Qualifications

• Experience in customer service, retail, hospitality, café, bakery, or a similar environment.
• Fluent in English – both written and spoken.
• Excellent communication and interpersonal skills.
• Confident communicating with customers through WhatsApp, phone, and email.
• Strong attention to detail and accuracy when handling orders.
• Highly organized and able to manage multiple tasks and priorities.
• Proactive, resourceful, and able to work independently.
• Comfortable communicating with customers, suppliers, and third-party partners.
• Professional, friendly, and customer-oriented.
• Able to work in a fast-paced hospitality environment.
• Willing to assist with events and operational requirements when needed.

Responsibilities

• Serve as a key point of contact between customers, internal teams, and external partners.
• Provide accurate order processing and timely communication.
• Assist with events and operational requirements as needed.
• Maintain professional and friendly interactions with customers and suppliers.
• Support team with administrative tasks and basic documentation.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Proactive

Multitasking

English proficiency

Team player

Tools

WhatsApp

Phone

Email

Basic computer skills

Job description

We are looking for a Customer Service Assistant to join our bakery team and become one of the key points of contact between our customers, internal teams, and external partners. The ideal candidate is confident in communication, highly organised, detail-oriented, and genuinely enjoys creating a warm and professional customer experience.

Requirements

Fluent in English - both written and spoken. English proficiency is non-negotiable.

Previous experience in customer service, retail, hospitality, café, bakery, or a similar environment is preferred.

Excellent communication and interpersonal skills.

Confident communicating with customers through WhatsApp, phone, and email.

Strong attention to detail and accuracy when handling orders.

Highly organised and able to manage multiple tasks and priorities.

Proactive, resourceful, and able to work independently.

Comfortable communicating with customers, suppliers, and third-party partners.

Basic computer and administrative skills.

Professional, friendly, and customer-oriented.

Able to work in a fast-paced hospitality environment.

Willing to assist with events and operational requirements when needed.

We Are Looking For Someone Who Is

Warm & Hospitable - naturally creates a positive customer experience.

Proactive - takes initiative rather than waiting to be instructed.

Detail-Oriented - understands the importance of accuracy in every order.

Resourceful - able to find practical solutions when challenges arise.

Reliable & Responsible - follows through on commitments.

Professional - represents the bakery positively with customers and partners.

A Team Player - communicates clearly and supports the wider team.

5-day work week

12 days annual leave + 1 birthday leave

BPJS coverage

In-house meal

Ongoing training & development

Team bonding activities