Customer Care & Admin Coordinator

MatchaTalent; Jakarta Pusat; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

MatchaTalent is seeking an Admin & Call Center Specialist based in Jakarta Barat, Indonesia. You will support customer service operations, sales administration, appointment coordination, and engagement activities, serving as the bridge between customers, sales, and technical service teams.

The role requires 1–2 years of experience and a Diploma (D3). You will handle inquiries, coordinate installations, maintain records, and assist in driving customer satisfaction in a fast-paced, structured

Qualifications

• Diploma (D3) in Business Administration, Management, Communications, Marketing, or related.
• 1–2 years in Customer Service, Call Center, Customer Support, Administrative Support, Retail Operations, or related fields.
• Proficiency in Microsoft Office applications and data entry systems.
• Excellent verbal communication and customer service orientation.
• Strong organizational skills and ability to handle multiple tasks.
• Willing to support operations outside regular hours when necessary.

Responsibilities

• Handle inbound customer inquiries via phone, messages, and other channels with timely responses.
• Conduct outbound follow-ups and customer care activities to support retention.
• Assist in sales conversion by following up with prospective customers.
• Receive, verify, and coordinate survey, installation, maintenance, and service requests.
• Schedule appointments and confirm service arrangements with customers.
• Maintain accurate customer, order, payment, and service records.
• Prepare routine reports and support KPI monitoring and documentation.
• Coordinate with sales, technical, and operational teams to ensure efficient service delivery.

Skills

Microsoft Office

Data entry

Organization

Communication

Customer service

Telephone etiquette

Education

Diploma (D3) in Business Administration / related

Tools

Data entry systems

Job description

MatchaTalent is seeking an Admin & Call Center Specialist based in Jakarta Barat, Indonesia. You will support customer service operations, sales administration, appointment coordination, and engagement activities, serving as the bridge between customers, sales, and technical service teams.

The role requires 1–2 years of experience and a Diploma (D3). You will handle inquiries, coordinate installations, maintain records, and assist in driving customer satisfaction in a fast-paced, structured