Customer Service

Howel and Co Indonesia; Jakarta Utara; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

Howel and Co Indonesia is seeking a dedicated Customer Service professional to be the main contact for customers across platforms. You will handle inquiries, resolve complaints, and process orders to ensure a smooth experience while coordinating with internal teams for shipping issues.

You will deliver accurate product information, maintain customer satisfaction, and contribute to loyalty. Fresh graduates are welcome; a 24-hour rotating schedule is required and English skills are a plus.

Qualifications

• Bachelor's degree in any field is required or welcomed.
• Fresh graduates are welcome to apply.
• Willing to work in 24-hour shifting, including weekends and holidays.
• Good communication skills and ability to handle difficult situations with tact.
• Ability to type quickly and accurately; basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional languages are a plus.

Responsibilities

• Respond promptly to customer inquiries across platforms (Shopee, Tokopedia, Instagram).
• Handle and resolve customer complaints regarding product issues, returns, and exchanges.
• Manage and track orders to ensure timely delivery and address discrepancies.
• Collaborate with logistics to address shipping issues and provide updates.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Prepare and submit regular reports on customer interactions and issues.
• Monitor and respond to customer reviews across platforms.
• Provide comprehensive information about products, services, and policies.
• Continuously improve service procedures based on feedback.

Skills

Communication skills

Tact & professionalism

Typing speed

Basic computer skills

Problem solving

Attention to detail

Independence & teamwork

Empathy

Education

Bachelor's Degree in any field

Job description

We are looking for a dedicated and proactive Customer Service professional to join our team. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

Responsibilities

• Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).
• Handle and resolve customer complaints regarding product issues, returns, and exchanges.
• Manage and track orders to ensure timely delivery and address any order discrepancies.
• Collaborate with the logistics team to address shipping issues and provide updates to customers.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Prepare and submit regular reports on customer interactions, feedback, and issues.
• Monitor and respond to customer reviews and feedback on multiple platforms.
• Provide comprehensive information about products, services, and policies to customers.
• Continuously improve service procedures, policies, and standards based on customer feedback.

Qualifications

• Bachelor's Degree in any field.
• Fresh graduates are welcome to apply.
• Willing to work in 24-hour shifting, including weekends and national holidays (fixed schedule, not flexible).
• Good communication skills and ability to handle difficult situations with tact and professionalism.
• Ability to type quickly and accurately; having basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional language skills are a plus.
• High level of empathy and commitment to customer satisfaction.

About Us

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.