Customer Service

Meratus Group; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Meratus Group seeks an International Customer Service professional to manage customer communications, container depot coordination, and logistics documentation processes.

The ideal candidate has strong English and Bahasa Indonesia communication skills, multitasking ability in a fast-paced environment, and proficiency in Microsoft Excel and logistics/ERP systems.

Qualifications

• Bachelor's degree in Logistics, Business, or related field.
• Proficient in Microsoft Excel.
• Strong communication in English.
• Strong communication in Bahasa Indonesia.
• Familiarity with logistics systems (ERP) preferred.

Responsibilities

• Handle customer communications in English and Bahasa Indonesia.
• Coordinate Container Depot activities and related logistics tasks.
• Prepare and manage logistics documentation and records.

Skills

English communication

Bahasa Indonesia communication

Excel proficiency

ERP/logistics systems

Detail-oriented

Education

Bachelor's degree in Logistics, Business, or related field

Job description

We are seeking a detail-oriented International Customer Service professional to manage customer communication, Container Depot coordination, and logistics documentation processes. The ideal candidate has good English and Bahasa Indonesia communication skills, is able to multitask in a fast-paced environment, and is proficient in Microsoft Excel and logistics/ERP systems. Experience in logistics, shipping, freight forwarding, or handling customer inquiries and complaints is preferred.

Required

• Bachelor's degree in Logistics, Business, or a related field.
• Good communication skills in English.
• Strong communication skills in Bahasa Indonesia.
• Detail-oriented.
• Proficient in Microsoft Excel.
• Proficient in logistics systems (e.g., ERP).

Preferred

• Prior experience in Customer Service, Documentation, or related administrative roles.
• 1-2 years of experience in logistics, shipping, or freight forwarding.
• Experience in handling customer complaints and resolutions.