Customer Service

White Glove Hiring; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Discounts

Performance bonus

Medical insurance

Job summary

Howel and Co mengundang kandidat layanan pelanggan yang proaktif untuk bergabung sebagai point of contact pelanggan melalui berbagai platform. Anda akan menangani pertanyaan, mengelola pesanan, dan bekerja sama dengan tim internal untuk menjaga kepuasan pelanggan.

Peran ini menuntut komunikasi yang baik, kemampuan memecahkan masalah, dan kemampuan bekerja mandiri maupun dalam tim. Kandidat dengan Bachelor's degree dan kemampuan bahasa Inggris dasar dipersilakan melamar; posisi ini on-site di

Qualifications

• Usia maksimal 27 tahun; jenis kelamin dipersilakan.
• Sarjana dari bidang apa pun (fresh graduates dipersilakan).
• Siap bekerja shift 24 jam, termasuk akhir pekan dan libur.
• Keterampilan komunikasi yang baik; mampu menangani situasi sulit secara profesional.
• Keterampilan mengetik cepat dan komputer dasar.
• Kemampuan bekerja mandiri maupun Tim.
• Bahasa Inggris dasar; bahasa lain menjadi nilai tambah.
• Empati yang tinggi dan komitmen pada kepuasan pelanggan.

Responsibilities

• Menanggapi pertanyaan pelanggan secara cepat dan profesional.
• Menangani masalah produk, retur, dan pertukaran.
• Mengelola dan melacak pesanan, memastikan pengiriman tepat waktu.
• Bekerja sama dengan tim logistik untuk menyelesaikan masalah pengiriman.
• Memelihara catatan interaksi pelanggan secara akurat.
• Memantau dan menanggapi ulasan serta umpan balik pelanggan.
• Memberikan informasi produk dan kebijakan.
• Meningkatkan prosedur layanan berdasarkan masukan.

Skills

Good communication

Problem solving

Attention to detail

Teamwork

Empathy

English (basic)

Typing

Independent worker

Education

Bachelor's degree

Job description

DESKRIPSI PEKERJAAN

About the Role:

We are looking for a dedicated and proactive Customer Service professional to join our team. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

Responsibilities:

• Respond to customer inquiries promptly and professionally.

• Handle product issues, returns, and exchanges.

• Manage and track orders, ensuring timely delivery.

• Collaborate with the logistics team to resolve shipping issues.

• Maintain accurate records of customer interactions.

• Monitor and respond to customer reviews and feedback.

• Provide product and policy information.

• Continuously improve service procedures based on feedback.

KUALIFIKASI MINIMUM

Qualifications:

• Male/Female, max age 27.

• Bachelor's Degree in any field (fresh graduates welcome).

• Willing to work 24-hour shifts, including weekends and holidays (fixed schedule).

• Good communication skills; able to handle difficult situations professionally.

• Quick and accurate typing; basic computer skills.

• Strong problem-solving skills and attention to detail.

• Capable of working independently and as part of a team.

• Basic proficiency in English; additional languages a plus.

• High empathy and commitment to customer satisfaction.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: Jakarta Barat, DKI Jakarta, Indonesia
• *INDUSTRI**: Retail Industry
• *SITUS PERUSAHAAN**: http://www.howelandco.com
• *JUMLAH LOWONGAN**: 5 posisi

FASILITAS & BENEFIT

Fasilitas: discounts, perf_bonus, med_ins

TENTANG PERUSAHAAN

About Us:

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children's gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories-join the #HowelPeople and discover the power of a perfect gift.