Customer Relationship Officer

CSB Bank; Pacitan; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

CSB Bank in Indonesia seeks a customer servicing professional to understand customer requirements and recommend suitable banking solutions, ensuring compliant service delivery.

You will service branch customers, execute area mapping and cold calls to meet acquisition targets, and complete accurate AOF/KYC with CKYC submission.

Responsibilities include cross-selling insurance/investments, activating digital banking for new customers, and managing an assigned portfolio within TAT.

Qualifications

• Graduate with any specialization.
• 1–5 years of experience in sales or service.
• Servicing branch customers with audit/compliance alignment.

Responsibilities

• Servicing branch customers and maintaining branch operations in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Skills

Customer servicing

Relationship management

Cold calling

Cross-selling

Digital banking activation

Regulatory compliance

Education

Graduate (Any Specialisation)

Tools

CKYC submission

Job description

To manage customer servicing and relationship activities through understanding customer requirements, recommending suitable banking solutions, facilitating service delivery and ensuring compliance with regulatory and Bank policies.

Experience Range : 1 to 5 Years (Sales/ Service)

Qualifications : Graduate (Any Specialisation)

• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.