Branch Operations Manager

CSB Bank; Padi; On-site; IDR 150,000,000 - 230,000,000; Full time

Job summary

CSB Bank is seeking a senior Branch Manager to oversee daily branch operations, ensure regulatory compliance, and lead a sales-driven team to meet targets. You will provide excellent customer service and drive growth through data analysis and cross-functional collaboration.

Ideal candidates will have 5+ years in banking, strong knowledge of branch operations and sales, and exceptional communication and leadership skills to guide a high-performing team in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in banking or finance.
• Strong knowledge of branch operations, sales, and customer service.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Leadership

Sales management

Communication

Analytical thinking

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.