Customer Relations Officer

VIF Sona Topas Jakarta; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

VIF Sona Topas Jakarta is seeking a Customer Relations professional for an on-site role in the Jakarta Metropolitan Area. The role focuses on maintaining strong customer relationships and achieving high customer satisfaction through proactive communication and timely solutions.

Responsibilities include handling inquiries, providing support, and enhancing loyalty with personalized interactions. The candidate should excel in listening, empathy, and collaboration with internal teams to elevate

Qualifications

• Strong skills in Customer Retention and Customer Satisfaction to build lasting relationships and enhance customer engagement.
• Proficiency in Communication, with excellent verbal and written skills to address customer inquiries effectively.
• Experience in Customer Support and Customer Service to provide efficient and professional solutions.

Responsibilities

• Maintain excellent customer relationships and ensure customer satisfaction.
• Address customer concerns in a timely and professional manner.
• Handle customer inquiries and provide support to improve loyalty and experience.
• Collaborate with internal teams to improve customer journeys and outcomes.

Skills

Customer retention

Customer satisfaction

Communication

Customer support

Active listening

Empathy

Customer-facing

Job description

This is a full-time, on-site role based in the Jakarta Metropolitan Area as a Customer Relations. The role involves maintaining excellent customer relationships, ensuring customer satisfaction, and addressing customer concerns in a timely and professional manner. Responsibilities also include handling customer inquiries, providing support, and enhancing customer loyalty through personalized communication and prompt solutions. The role will require frequent collaboration with internal teams to improve customer experiences.

Qualifications

• Strong skills in Customer Retention and Customer Satisfaction to build lasting relationships and enhance customer engagement.
• Proficiency in Communication, with excellent verbal and written skills to address customer inquiries effectively.
• Experience in Customer Support and Customer Service to provide efficient and professional solutions.
• Ability to actively listen, empathize with customers, and resolve issues in a timely manner.
• Experience in a customer-facing role is preferred but not mandatory.
• Proficiency in Bahasa Indonesia is essential; fluency in English is an advantage.