Customer Relation / Tenant Relation Staff - ITC Mangga Dua

Sinar Mas Land; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Sinar Mas Land Indonesia is seeking a Customer Relations professional to build and maintain strong relationships with tenants and counter owners at ITC Mangga Dua, Central Jakarta. You will handle tenant needs and complaints, oversee handover activities for new and expired tenants, and design promotional media to support ITC development, including kiosk control.

The role requires a minimum of a Bachelor's degree and at least 3 years of experience in retail or shopping center customer relations,

Qualifications

• Minimum Bachelor's Degree in any major.
• Minimum 3 years of experience as Customer Relations in retail or shopping center.
• Ability to create promotional content for tenants on multiple social media platforms.
• Fluent in English (spoken and written).

Responsibilities

• Build and maintain relationships with customers/tenants.
• Carry out service activities for tenants' needs and complaints to ensure operations.
• Carry out handover activities / BAST for new tenants and those with expired tenancy.
• Responsible for kiosk control.
• Design promotional media with creative ideas for ITC development.

Skills

Customer relations

Retail / shopping center

Promotional content creation

Social media management

English fluency

Education

Bachelor's degree

Job description

Build and maintain strong relationships with customers/tenants.

Carry out service activities for the needs and complaints of tenants or counter owners so that tenant relations operations can be carried out properly and effectively.

Carry out handover activities / BAST for new tenants and tenants who have expired.

Responsible for controlling the kiosk.

Design promotional media with creative ideas for ITC development.

Job Requirements:

Minimum Bachelor's Degree in any major.

Minimum 3 years of experience as Customer Relations in retail or shopping center.

Have the ability to create promotional content for tenants on multiple social media platforms

Fluent in English (spoken and written).

Willing to be placed in ITC Mangga Dua, Central Jakarta.

Sinar Mas Land Limited (formerly known as AFP Properties Limited), listed on the Singapore Exchange and headquartered in Singapore, is engaged in the property business through its operations in Indonesia, China, Malaysia and Singapore. Sinar Mas Land has long-term investments in major commercial buildings, hotels and resorts, and is involved in property development and leasing in Indonesia, China, Malaysia and Singapore.

Sinar Mas Land - Indonesia Operation, owns around 10,000 hectares of strategic land bank (as of 2011) with projects in city development, township, residential, commercial, retail, industrial estates, and hospitality properties, including property related services, is undoubtedly the largest and most diversified property company in Indonesia. Comprised of two well-respected listed property companies: PT. Bumi Serpong Damai, Tbk and PT. Duta Pertiwi, Tbk; both have an established market cap of more than US$2 billion. What does this mean for your career? Unlimited possibilities. Let's build a better future together.

Sinar Mas Land Limited (formerly known as AFP Properties Limited), listed on the Singapore Exchange and headquartered in Singapore, is engaged in the property business through its operations in Indonesia, China, Malaysia and Singapore. Sinar Mas Land has long-term investments in major commercial buildings, hotels and resorts, and is involved in property development and leasing in Indonesia, China, Malaysia and Singapore.

Sinar Mas Land - Indonesia Operation, owns around 10,000 hectares of strategic land bank (as of 2011) with projects in city development, township, residential, commercial, retail, industrial estates, and hospitality properties, including property related services, is undoubtedly the largest and most diversified property company in Indonesia. Comprised of two well-respected listed property companies: PT. Bumi Serpong Damai, Tbk and PT. Duta Pertiwi, Tbk; both have an established market cap of more than US$2 billion. What does this mean for your career? Unlimited possibilities. Let's build a better future together.