English Live Chat Support - Yogyakarta

TP Vision; Indonesia; Sur place; IDR 55 800 000 - 78 120 000; Plein temps

Résumé du poste

Teleperformance Indonesia is seeking an English-speaking Customer Service Live Chat specialist for the Surakarta and Yogyakarta area. You will provide timely support via email and chat, identify priority issues, and guide customers through basic technical questions using scripted responses.

Fresh graduates are welcome, with flexible shifting schedules. You will work to meet KPIs and collaborate with teammates to continuously improve the quality of customer support.

Qualifications

• Minimum D3 or bachelor's degree in any major.
• Good written and verbal communication skills in English (Will be tested during the recruitment process)
• Fresh graduates are welcome to apply
• Flexible for shifting schedules and changes along with it
• Strong problem-solving skills and demonstrated multi-tasking capabilities.

Responsabilités

• Provide timely support to customers through available channels (email and chat).
• Identify and escalate priority issues through proper channels.
• Assist customers in resolving basic technical issues with scripted guidance.
• Meet all key performance indicators set by the company and client.
• Collaborate with team members to improve customer support quality.

Connaissances

Strong problem-solving

Multi-tasking

Excellent written and verbal comms

Typing speed 50 wpm

English proficiency

Formation

D3 or Bachelor's degree

Description du poste

English Customer Service Live Chat - Surakarta / Yogyakarta

Responsibilities:

• Provide timely support to customers through available communication channels (email and chat)
• Identify and escape priority issues through proper channels.
• Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways to provide better customer support.

Qualification:

• Minimum D3 or bachelor's degree in any major.
• Good written and verbal communication skills in English (Will be tested during the recruitment process)
• Fresh graduates are welcome to apply
• Flexible for shifting schedules and changes along with it
• Strong problem-solving skills and demonstrated multi-tasking capabilities.
• Preferably have a typing speed of at least 50 words per minutes

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender