Team Leader Customer Service - Yogyakarta

Bumame; Kota Yogyakarta; Sur place; IDR 78 120 000 - 122 760 000; Plein temps

Avantages offerts par ce poste

Bumame Yogyakarta placement

Résumé du poste

Bumame is hiring a Customer Service Team Leader to guide daily operations in Yogyakarta. You will monitor performance, resolve escalations, and drive KPI achievement while coaching staff. The role bridges management and front-line teams and requires adaptability to new SOPs.

Ideal candidate has a Bachelor's degree, 1+ year in leadership, and telesales experience. Shifts and collaboration with Bumame Yogyakarta are required.

Qualifications

• Bachelor's degree required in any major.
• Minimum 1 year in a team lead/supervisory role.
• Strong leadership and communication skills.
• Customer service oriented with problem solving ability.

Responsabilités

• Lead, supervise, and support the Customer Service team in daily operations.
• Monitor team performance and ensure KPIs are achieved.
• Handle customer escalations and provide appropriate resolutions.
• Bridge between management and the Customer Service team.
• Ensure compliance with policies, SOPs, and adapt to workflow changes.
• Provide coaching and performance feedback to team members.

Connaissances

Team leadership

Communication skills

Customer service orientation

Problem solving

Multitasking

Shift work

Adaptability

KPIs

Telesales experience

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Responsibilities

• Lead, supervise, and support the Customer Service team in daily operations
• Monitor team performance and ensure KPIs are achieved
• Handle customer escalations and provide appropriate resolutions
• Act as a bridge between management and the Customer Service team
• Ensure compliance with company policies, procedures, and SOPs
• Adapt to operational changes and implement new workflows effectively
• Provide coaching, guidance, and performance feedback to team members

Requirements

• Bachelor's degree (S1) in any major
• Minimum 1 year of experience as a Team Leader or in a supervisory role
• Experience in telesales is highly preferred
• Strong leadership and communication skills
• Customer service-oriented with excellent problem-solving abilities
• Fast response and able to multitask in a dynamic environment
• Proficient in Microsoft Office
• Able to work in shifts
• Flexible and adaptable to changes in workflows and SOPs
• Accustomed to working with KPIs
• Willing to be placed at Bumame Yogyakarta