Customer Experience Officer — Depok

Viction Pro; Jawa Barat; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Competitive salary

Health and medical benefits

Paid time off

Professional growth opportunities

Job summary

Viction Pro invites a dedicated Customer Service Officer to join our Depok office, handling inquiries, resolving issues, and delivering a positive brand experience. You will manage communications and maintain orderly customer records to foster loyalty and repeat business.

You will engage in product information dissemination, process orders, and support a collaborative team while developing skills in problem-solving and conflict resolution within a structured workplace.

Qualifications

• Experience in a customer service or administrative role.
• Excellent verbal and written communication in Bahasa Indonesia and English.
• Familiar with CRM systems and basic office software; strong interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate product and service information to customers.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, applications, and requests accurately.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service

Communication (Bahasa Indonesia & EN)

Interpersonal skills

Stress management

CRM systems

Office software

Tools

CRM systems

Office software

Job description

Viction Pro invites a dedicated Customer Service Officer to join our Depok office, handling inquiries, resolving issues, and delivering a positive brand experience. You will manage communications and maintain orderly customer records to foster loyalty and repeat business.

You will engage in product information dissemination, process orders, and support a collaborative team while developing skills in problem-solving and conflict resolution within a structured workplace.