Customer Experience & Relations Lead – PIK Area (Chinese)

PT ABC Cooking Studio Indonesia; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

ABC Cooking Studio Indonesia is seeking a Customer Relations Officer to support the PIK area. You will build and maintain trusted relationships with customers and members, and manage and optimize customer databases while delivering timely support.

You will also qualify leads, assist sales and marketing campaigns, and collaborate on promotional materials. Chinese language ability and hospitality background are a plus as we strive to improve service quality across our community.

Qualifications

• Hospitality background is preferred.
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Responsibilities

• Build and maintain trusted relationships with customers and members.
• Manage and optimize customer and member databases.
• Provide exceptional and timely customer support.
• Resolve customer and member issues with care and professionalism.
• Maintain accurate customer documentation and records.
• Generate actionable insights related to customer and member profiles.
• Identify business development opportunities through customer interactions.
• Qualify and validate leads before routing to the sales team.
• Support sales, marketing campaigns, and retail initiatives.
• Collaborate with marketing teams to create promotional materials.
• Collect and analyze customer feedback to enhance service quality.

Skills

Customer relationships

Database management

Customer support

Issue resolution

Documentation

Insights from data

Lead qualification

Sales collaboration

Marketing support

Promotional materials

Customer feedback

Tools

CRM systems

Job description

ABC Cooking Studio Indonesia is seeking a Customer Relations Officer to support the PIK area. You will build and maintain trusted relationships with customers and members, and manage and optimize customer databases while delivering timely support.

You will also qualify leads, assist sales and marketing campaigns, and collaborate on promotional materials. Chinese language ability and hospitality background are a plus as we strive to improve service quality across our community.