Customer Service - Makassar

Magada & Co; Jakarta Pusat; On-site; IDR 44,640,000 - 72,540,000; Full time

Benefits offered by this job

Basic Salary

BPJS

Job summary

Magada & Co in Jakarta is seeking a customer service advocate to guide consumers and partners in using our products, ensuring smooth interactions and prompt support.

You will manage service inquiries, resolve disputes with empathy, and build lasting relationships while assisting across registration, acquisition, and sales-related tasks.

Fresh graduates welcome; Bahasa Indonesia essential with good English passive ability; typing speed 50 WPM; 2 years max in similar role.

Qualifications

• Minimum D3 or S1 with GPA 2.75.
• Clear articulation and good Bahasa Indonesia.
• Experience in customer service or sales.
• Typing 50 WPM with 90% accuracy.
• Empathy, energetic and agile.
• Fresh graduates welcome (0–2 years).
• English ability at least passive.
• Only 1 position available.

Responsibilities

• Guide consumers and partners in using our products.
• Handle service inquiries and resolve disputes with customers and partners.
• Deliver excellent customer service to customers and partners.
• Build and maintain relationships with consumers and partners.
• Support projects across registration, acquisition, and sales transactions.
• Educate customers on products and promotions, and assist with troubleshooting.
• Resolve issues quickly and empathetically.
• Handle partner account administration such as credit top-ups and data updates.

Skills

Communication skills

Empathy

Bahasa Indonesia

English (passive)

Education

D3/S1 degree, GPA 2.75

Job description

Description

• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base
• Maintain good relationships and community-building efforts with our consumers and partners
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.
• To resolve consumers' and partners' problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Benefit

• Basic Salary
• BPJS

Job Requirement

• Min D3/S1 any major With a GPA of 2,75
• Clear Articulation and good communication in Bahasa
• Have experience in the customer service area or sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry-level)
• Attention to detail
• Adaptive to dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person