Customer Experience Customer Success Specialist- Nx

Cisco, Inc.; Jakarta Pusat; In loco; IDR 240.000.000 - 360.000.000; Tempo pieno

Descrizione del lavoro

Cisco, Inc. mencari Customer Experience Customer Success Specialist- NX untuk memimpin inisiatif adopsi teknis berbasis AI di Jakarta. Peran ini bekerja dengan tim lintas fungsi untuk memastikan keberhasilan pelanggan dan perpanjangan kontrak melalui solusi teknis tingkat lanjut.

Anda akan mengarahkan studi kelayakan PoC, melakukan demonstrasi, serta mendorong roadmap produk Cisco melalui masukan pelanggan nyata, dengan fokus pada pasar APJC dan kemampuan bahasa Inggris yang kuat.

Competenze

• Gelar sarjana + 7+ tahun pengalaman atau setara, gelar master + 4+ tahun pengalaman.
• Sertifikasi tingkat profesional (mis. CCNP, DevNet Professional, atau setara).
• Pengalaman sukses dalam customer success, systems engineering, konsultasi teknis, atau delivery pasca-penjualan.
• Pengalaman membuat PoC/demonstrasi, scripting automation/health-checks, dan interpretasi telemetry untuk keputusan teknis.
• Kemampuan berbahasa Inggris lancar dengan kemampuan komunikasi yang kuat; kemampuan bahasa lokal (Bahasa Indonesia) menjadi nilai tambah.

Mansioni

• Rancang TAP adopsi teknis berbasis AI dengan milestones yang jelas.
• Pimpin enablement teknis1:1 dan seri Expert Insight untuk pemimpin teknis di APJC.
• Bangun lab/demonstrasi untuk simulasi migrasi dan integrasi sebelum produksi.
• Jadi suara lapangan dengan mengumpulkan insight pelanggan untuk roadmap produk Cisco.
• Berkolaborasi dengan Account Teams, CSM, Systems Engineers, dan Cisco Partners untuk keberhasilan pelanggan dan renewal.
• Mentor komunitas regional, buat checklist konfigurasi, dan bantu talenta ASEAN CX.

Conoscenze

Konsultatif teknolog

Arsitektur tantangan

Komunikasi eksekutif

Bahasa Inggris lancar

Bahasa Indonesia fasih

Formazione

Gelar sarjana + 7+ tahun pengalaman

Gelar master + 4+ tahun pengalaman

Descrizione del lavoro

Customer Experience Customer Success Specialist- NX

Perusahaan : Cisco, Inc. Jenis Pekerjaan : Full-Time Jakarta, Indonesia

Deskripsi Pekerjaan - Customer Experience Customer Success Specialist- NX

Why Cisco CX?

Southeast Asia is undergoing one of the fastest digital and cloud transformations in the world. In Jakarta, our enterprise and service provider customers are investing heavily in modernizing their digital infrastructure.

What You’ll Do

• Architect AI-Driven Technical Adoption Plans (TAPs): Translate business outcomes into clear technical milestones. Leverage telemetry, predictive AI insights, and customer health signals to proactively identify adoption barriers and drive full platform utilization.
• Lead High-Impact Technical Enablement: Deliver both focused 1:1 architectural consultations and scalable 1:many Expert Insight Series to educate and empower technical leaders across Malaysia, Indonesia, and the broader APJC region.
• Build Hands-On Labs & Demonstrations: Design realistic customer topologies and lab simulations to validate complex migrations, automation workflows, and edge-case integrations before production rollout.
• Be the Voice of the Field: Collect real-world customer insights and telemetry data to influence Cisco’s global product roadmap, driving usability, feature enhancements, and serviceability.
• Drive Cross-Functional Impact: Partner closely with Account Teams, Customer Success Managers (CSMs), Systems Engineers, and Cisco Partners to ensure customer success, contract health, and long-term renewal growth.
• Mentor & Elevate the Community: Share knowledge across our regional engineering forums, author reusable configuration checklists/scripts, and mentor emerging technical talent across the ASEAN CX team.

Who You Are

You are a consultative technologist who loves solving complex architectural challenges, building trust with senior customer engineers, and demonstrating measurable value.

Experienced Technologist

• Bachelor’s degree + 7+ years of relevant experience, or
• Master’s degree + 4+ years of relevant experience (or equivalent practical industry experience).

Certified Expertise

Professional-level certification (e.g., CCNP, DevNet Professional, or equivalent industry credential).

Adoption & Lifecycle Acumen

Proven track record in customer success, systems engineering, technical consulting, or post-sales delivery within enterprise or service provider environments.

Hands-On & Curious

Comfortable setting up proof-of-concept demos, scripting baseline automation/health-checks, and interpreting telemetry data to guide technical decisions.

Storyteller & Communicator

Fluent in English with strong local stakeholder communication skills (Bahasa Malaysia / Bahasa Indonesia proficiency is a strong advantage for local customer engagement).

Why You’ll Love Working With Us

• Global Impact, Local Scale: Work on high-visibility digital transformation projects shaping the digital economies of Malaysia and Indonesia.
• AI & Continuous Learning: Direct access to cutting-edge AI enablement tools, Cisco CX Academy, and advanced architecture labs.
• Inclusive & Hybrid Culture: A culture built on hybrid flexibility, psychological safety, and empowering employees to make their best work happen.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.