AI-Driven Customer Success Architect - SEA/APAC

224 PT Cisco Technologies Indonesia

Jakarta Pusat

On-site

IDR 400,000,000 - 800,000,000

Full time

4 days ago

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Job summary

224 PT Cisco Technologies Indonesia is seeking a seasoned Customer Success Specialist to bridge business goals with advanced technical deployments. You will craft AI-driven adoption plans, run architected enablement sessions, and build labs to validate migrations and automation for large enterprise and service provider customers in the APAC region.

You’ll collaborate with cross-functional teams to influence product roadmaps, improve usability, and drive long-term renewals while mentoring

Qualifications

Bachelor’s degree with 7+ years of relevant experience or Master’s with 4+ years.
Professional-level certifications (CCNP, DevNet Professional or equivalent).
Experience in customer success, systems engineering, or post-sales delivery.

Responsibilities

Architect AI-Driven Technical Adoption Plans and translate business outcomes into milestones.
Lead high-impact technical enablement across APJC region.
Build hands-on labs and demonstrations for migrations and automation.
Be the voice of the field to influence Cisco’s global product roadmap.
Drive cross-functional collaboration with Account Teams, CSMs, SEs, and partners.
Mentor regional engineering community and author configuration checklists.